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iPhone Calendar alerts issues since IOS 10.2 upgrade

Occasional Poster
Posts: 44
Registered: ‎09-03-2011
Accepted Solution

iPhone Calendar alerts issues since IOS 10.2 upgrade

by Occasional Poster
Message 1 of 10 (3,078 Views)

 

Hi Team

 

Lately I have noticed that some of my alerts that I set in my calendar have not notified me at all. 

 

Today I read about ways to fix this error and the one that was advised was to: 

Go to Settings

Select Do Not Disturb

Go to Silence

Select Always - Incoming calls & notifications will be silenced when IPhone is either locked or unlocked. 

 

Two questions:

1) Is this the best way to ensure all alerts come through? If not, please advise other ways.

2) If my IPhone is not on silent, will my alerts come through so that I can hear it especially if I am asleep? 

 

Thank you in advance 

Nathalie

Grand Champion
Posts: 3,979
Registered: ‎08-06-2013

Re: iPhone Calendar alerts issues since IOS 10.2 upgrade

by Grand Champion Grand Champion
Message 2 of 10 (3,066 Views)

Hi @Petite_NJC

 

Maybe I'm not reading this right but if you set it to Always under Do not Disturb mode ,you wont get notifications for anything! This would include calls,TXT,app notifications etc .

 

Have you checked under Settings > Notifications > Calendar alerts to see if its not on mute. Could have resetted to mute when the upgrade was performed.

 

I'd also go into the App settings for Calendar to make sure Allow notifications slide is turned ON.

 

There is also a helpful support page for using notifications on your iPhone here.

 

Let us know how you go with this. 

 

Cheers.

 

 

Help and Support
Posts: 4,029
Registered: ‎12-12-2011

Re: iPhone Calendar alerts issues since IOS 10.2 upgrade

[ Edited ]
by Help and Support Help and Support
Message 3 of 10 (3,041 Views)

Hi @Petite_NJC

 


Petite_NJC wrote: Lately I have noticed that some of my alerts that I set in my calendar have not notified me at all. 

If you've got your phone on silent, it will still vibrate when the alerts come through, as long as you haven't got them set to mute in your phones settings as @Cyrille13 mentioned. 

Let us know how you go checking that and running through the support page @Cyrille13 linked you to. 

Occasional Poster
Posts: 44
Registered: ‎09-03-2011

Re: iPhone Calendar alerts issues since IOS 10.2 upgrade

by Occasional Poster
Message 4 of 10 (3,034 Views)

Thanks Cyrille

 

Yesterday afternoon I monitored the incoming alerts from what you suggested & it worked Smiley Happy

Occasional Poster
Posts: 44
Registered: ‎09-03-2011

Re: iPhone Calendar alerts issues since IOS 10.2 upgrade

by Occasional Poster
Message 5 of 10 (3,032 Views)

 

Thanks Maddie 

My calendar alerts are working 100% Smiley Happy

Help and Support
Posts: 3,793
Registered: ‎24-02-2011

Re: iPhone Calendar alerts issues since IOS 10.2 upgrade

by Help and Support Help and Support
Message 6 of 10 (2,993 Views)

Petite_NJC wrote:

 My calendar alerts are working 100% Smiley Happy


That's awesome @Petite_NJC - thanks for confirming @Cyrille13 tip worked! Thanks for jumping in and getting that sorted Cyrille!

Occasional Poster
Posts: 44
Registered: ‎09-03-2011

Re: iPhone Calendar alerts issues since IOS 10.2 upgrade

by Occasional Poster
Message 7 of 10 (2,240 Views)

Hi Team

 

Rather than starting a new thread. Thought I would add to this one.

 

Unfortunately my calendar alerts aren't working again =(

My settings haven't changed since being advised on the below either.

 

Thank you in advance for any comments or advice

 

Nathalie

Help and Support
Posts: 2,655
Registered: ‎03-07-2013

Re: iPhone Calendar alerts issues since IOS 10.2 upgrade

by Help and Support Help and Support
Message 8 of 10 (2,213 Views)

Hi @Petite_NJC,


Petite_NJC wrote:

 

Unfortunately my calendar alerts aren't working again =(

 


Sorry to hear this has started happening again.

 

From here, we'd suggest doing a back up and factory restore of your iPhone. Apple have some great support pages that'll help you go through the steps here.

Occasional Poster
Posts: 44
Registered: ‎09-03-2011

Re: iPhone Calendar alerts issues since IOS 10.2 upgrade

by Occasional Poster
Message 9 of 10 (2,209 Views)

Hi Brad

 

Thank you for your suggestion Smiley Happy

 

Forgot to message back and ask to disregard my post because I switched the IPhone off & the calendar alerts are coming through once again 

 

But if I should have trouble again, I will refer to those Apple support pages below Smiley Happy

 

Nathalie

Help and Support
Posts: 3,793
Registered: ‎24-02-2011

Re: iPhone Calendar alerts issues since IOS 10.2 upgrade

by Help and Support Help and Support
Message 10 of 10 (2,146 Views)

Petite_NJC wrote:

Forgot to message back and ask to disregard my post because I switched the IPhone off & the calendar alerts are coming through once again 

 


Great to hear the restart got it sorted for you @Petite_NJC. Keep us posted but we've got our fingers crossed that it's the last time you'll have trouble with them!

 

Cheers,

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