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Poor iPhone 7 Plus reception

Occasional Visitor
Posts: 1
Registered: ‎09-12-2016

Poor iPhone 7 Plus reception

by juankartez1 Occasional Visitor
Message 1 of 2 (746 Views)

Hi , 

 

I recently recieved my upgraded handset  an iphone 7 Plus . I recieved a new sim as well , i have noticed that i now get very intermittent reception , lose reception ,drops 4g  and goes to no service etc.   I swapped back to my iphone 6s  to see if it was different and it is . My  6s gets great signal strength and 4g where my 7  in the same locations has no reception or no 4g. 

 

I have reset network settings , changed the sim , chanded cellular setting to 4g data only and turned of 4g,  turned automatic network selection on and off , googled solutions , like turn airplane mode on /off  turned phone on off  all to no avail .

 

Any help would be greatly appreciated. 

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Help and Support
Posts: 883
Registered: ‎17-01-2014

Re: Poor iPhone 7 Plus reception

by Help and Support Help and Support
Message 2 of 2 (701 Views)

Hi @juankartez1


juankartez1 wrote:

 

I recently recieved my upgraded handset  an iphone 7 Plus . I recieved a new sim as well , i have noticed that i now get very intermittent reception , lose reception ,drops 4g  and goes to no service etc.   I swapped back to my iphone 6s  to see if it was different and it is . My  6s gets great signal strength and 4g where my 7  in the same locations has no reception or no 4g. 

 


You've taken all the right steps in checking your iPhone 7 Plus and trying your SIM in your iPhone 6s. As your SIM works fine in your iPhone 6s we'd recommend heading into your nearest Vodafone store for a repair or replacement. 

There's a few important steps you'll need to take before heading into a store, removing 'Find My iPhone' and ensuring you've backed up your mobile. We've got a handy guide with more info on how to do this here.  Let us know how you go in store and if you need anything further we'll be here to help.

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