Reply

unexpected charge on credit card

Frequent Visitor
Posts: 1
Registered: ‎18-03-2017
Accepted Solution

unexpected charge on credit card

by cbr007dr Frequent Visitor
Message 1 of 3 (394 Views)

I never use vodafone service, but recently I find a credit card charge by you. There is a $40 charge. Please have a check and tell me how to deal with that.

Highlighted
Grand Champion
Posts: 3,488
Registered: ‎08-03-2012

Re: unexpected charge on credit card

by Grand Champion Grand Champion
Message 2 of 3 (382 Views)

Hi @cbr007dr,

 

If you have a charge on your credit card that you think is incorrect, you need to contact your bank as the first step.

 

They will be able to give you more information about the charge, and if you still believe it is incorrect, your bank will be able to assist you in disputing it.

 

Cheers,

 

Balsam

Help and Support
Posts: 3,793
Registered: ‎24-02-2011

Re: unexpected charge on credit card

by Help and Support Help and Support
Message 3 of 3 (338 Views)

Hi @cbr007dr


cbr007dr wrote:

I never use vodafone service, but recently I find a credit card charge by you. 


You're in the right place for help! If you don't have an account with us, and you haven't paid a friend's bill or top up his prepaid, you shouldn't see a charge from us on your bank statement.

 

@Balsam is spot on - if you do see a charge that doesn't look right, just touch base with your bank and they'll investigate it for you, and get everything sorted out.

 

Cheers,

Stats
  • 2 Replies
  • 14w ago
  • 395 Views
  • 2 Kudos
  • 3 Contributors
Announcements
Doughnut avatars are now available. Visit your profile to choose one
Switch to mobile
Using a smaller screen?