Reply

Request for Medicare card details when changing plans?

Experienced Member
Posts: 5
Registered: ‎21-03-2017
Accepted Solution

Request for Medicare card details when changing plans?

by AustinPowers Experienced Member
Message 1 of 3 (282 Views)

Hi

 

I need help again Smiley Surprised

 

I called the Contact Centre to change from a SIM only month to month to a SIM only 12 month contract plan and I was asked for my Medicare card details. When I questioned why this information was required I was told it was not for a credit check but necessary to move forward with my request. I relunctantly gave the information and now want to confirm that this is a standard Vodafone practice. The changes to my plan have been processed but I am now concerned about having divulged that information.

 

Thanks

Highlighted
Help and Support
Posts: 379
Registered: ‎23-09-2015

Re: Request for Medicare card details when changing plans?

by Help and Support Help and Support
Message 2 of 3 (257 Views)

Hi @AustinPowers


AustinPowers wrote:

 

The changes to my plan have been processed but I am now concerned about having divulged that information.

 


We can understand you feeling worried if you weren't asked for this information earlier.  Good news is that we do require to record certain information for people on account with us.  All the info you need to know is just over here.  

 

Please let us know if you have any further questions.  

Experienced Member
Posts: 5
Registered: ‎21-03-2017

Re: Request for Medicare card details when changing plans?

by AustinPowers Experienced Member
Message 3 of 3 (251 Views)

Thank you for the information.

 

 

Stats
  • 2 Replies
  • 11w ago
  • 283 Views
  • 2 Kudos
  • 2 Contributors
Announcements
Doughnut avatars are now available. Visit your profile to choose one
Switch to mobile
Using a smaller screen?