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Account Cancelation From overseas

Occasional Visitor
Posts: 2
Registered: ‎18-05-2017
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Account Cancelation From overseas

by Matt-- Occasional Visitor
Message 1 of 3 (245 Views)

Hi,

 

I just moved permanently overseas and would like to cancel my contract.

Unfortunately I have no idea of what my pin is and could not identified as myself by phone ... Smiley Sad

Is there another way to cancel my account ?

 

Thanks in advance,

Matt

Help and Support
Posts: 320
Registered: ‎14-10-2014

Re: Account Cancelation From overseas

by Help and Support Help and Support
Message 2 of 3 (226 Views)

Hi @Matt-- 


Matt-- wrote:

 

I just moved permanently overseas and would like to cancel my contract.

Unfortunately I have no idea of what my pin is and could not identified as myself by phone ... Smiley Sad

Is there another way to cancel my account ?

 


Not to worry, we can help try to jump in to your account and get the ball rolling.

 

When you get the chance, head over here to see how to email us. From there we'll be able to get started on everything. 

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Occasional Visitor
Posts: 2
Registered: ‎18-05-2017

Re: Account Cancelation From overseas

[ Edited ]
by Matt-- Occasional Visitor
Message 3 of 3 (203 Views)

Hi,

 

Managed to sort it out.

Here were the step:

 - Jump into the online chat as soon as it appears

 - Go through the pin reset process there (I somehow managed to remember the secret question I was missing but I guess even if you don t know yours you could ask for a reset providing picture of you and your passport)

 - Thanks the support in the chat (online chat team does not appear to have the rights to cancel your account)

 - Call 1555

 - Go through the reset process there

 - Done!

 

Otherwise doing as Maddy say should work too : ) 

 

Cheers,

Matt

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