07-03-2012 01:39 PM
Last night my iPhone's sim card stopped working, and today it continues to say "no sim". I'm not in arrears with my payments, and I have tried over and over again to restart the phone, to no avail.
Really fed up with Vodafone!!! Had similar problems when I first got my iPhone - first it didn't connect, then the sim card didn't work, then they kept trying to connect it and it didn't work. I've had it for nearly 4 months now and this is the first time since I got the sim card to work that it's failed on me.
07-03-2012 04:13 PM - edited 07-03-2012 05:36 PM
madeleinedeleo wrote: Last night my iPhone's sim card stopped working, and today it continues to say "no sim". I'm not in arrears with my payments, and I have tried over and over again to restart the phone, to no avail.
Hi Madeleine - yep, most likely it's an Apple iPhone fault. Poor old Vodafone is blameless (this time). Here's Apple's fixitup procedure from their website. It's really easy - just a backup & restore.
iPhone 4S displays 'No Service' or 'No SIM Card Installed'
In certain situations, iPhone 4S may have difficulty recognizing a micro-SIM card, resulting in the following behaviors:
If you encounter any of the above symptoms on your iPhone 4S, follow the steps below.
PS There can be other reasons for the 'no sim' message you're getting, again it's Apple-related.
iPhone 4S 'No SIM card installed' is not a new problem
Annoying, but this isn’t an iPhone 4S specific issue - it also affected the iPhone 4, and apparently it’s down to a design flaw (or perhaps manufacturing imperfections) with the SIM card tray eject mechanism causing a short circuit with the SIM card contacts. And the solution? Sticky tape!!
08-03-2012 11:28 AM
Peter has posted some great suggestions to help resolve the issue you're having with your service - thanks Peter! I'm not too sure about the sticky tape though - we may need to call MacGyver! I'm glad the SIMs been working for you for the past four months, and I can help get it back online for you now.
If Peter's suggestions don't help, try logging into your MyVodafone account - if you're able to log in, we'll know your number hasn't been disconnected - only active numbers can be accessed in MyVodafone. If your number's active, but still showing "No SIM" after a factory restore, try the SIM in another phone.
I know this can be tricky, as the iPhone 4S has a microSIM - if you don't have access to another phone that will accept a microSIM, just pop into your local Vodafone Store - we'll be able to test the SIM card for you.
If it doesn't work in another phone either, I'd like to take a closer look at your account, to determine the reason the SIM is not working - I'll provide you with my email contact details at that point, so we can move our conversation private.