I ordered an iPhone 7 Plus Rose Gold 128 GB as a replacement for my Samsung Galaxy Note 7 over 2 months ago though a Vodafone sales agent at a store. I was informed at it would arrive between 6-8 weeks but it's nearing end the 9th week now and there is still no sign of the phone. So I decided to ring up on Tuesday and was informed that you had stock and the phone would get sent out latest Wednesday and was provided with a tracking number. I've been checking it and it's still on the 'waiting for more stock' when clearly I was told there was stock and the phone should've been sent out by now. I've been paying 2 months worth of handset payments without a handset. This is the first time I've ever been so disappointed with Vodafone, I've been a regular customer with 3 phones signed as contracts with you. I hope that my phone will be sent out immediately and will I even be able to get credited back for all past 2 handset payments I made when I was phone less???
And now my expected shipping date is 13th January 2017!!! That's a 4 month wait from the date it got ordered!!!! I am so disappointed, can I just cancel the order and get another phone?? This is ridiculous!
LINDIEAAAA wrote: And now my expected shipping date is 13th January 2017!!! That's a 4 month wait from the date it got ordered!!!! I am so disappointed, can I just cancel the order and get another phone??
We absolutely understand that having your order pushed back that far, isn't a good experience at all. We're genuinely sorry for the delay with your phone and we're keen to take a look at what we can do to sort this out for you.
We'll need to grab a few details to do that, so we've sent you a private message over here. If you send us an email, we'll take a look at exactly what's happened with your order and what options we can offer to get this fixed.