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My iPhone 7 only connects to 3G, despite 4G being available at my location.

Seasoned Member
Posts: 3
Registered: ‎08-09-2015

My iPhone 7 only connects to 3G, despite 4G being available at my location.

by Hud0007 Seasoned Member
Message 1 of 2 (285 Views)

Ever since I purchased my iPhone 7 in November, I have only been able to receive connection to 3G. My brother, who also uses Vodafone, is able to connect to 4G using a Samsung device. I have followed all of the guides on the Vodafone website and have been unsuccessful in resolving this issue. I am certain that 4G is available in my area, so what can I do?

Help and Support
Posts: 2,511
Registered: ‎03-07-2013

Re: My iPhone 7 only connects to 3G, despite 4G being available at my location.

by Help and Support Help and Support
Message 2 of 2 (265 Views)

Hi @Hud0007,


Hud0007 wrote:

Ever since I purchased my iPhone 7 in November, I have only been able to receive connection to 3G. I am certain that 4G is available in my area, so what can I do?


It sounds like you've run through absolutely everything you can on your end, to connect to 4G. That only leaves us with 1 place to check, and that's the settings on our end. 

 

Your quickest option would be giving us a call on 1555 to see if 4G is enabled for you. If you'd prefer to keep things online, I've sent you a PM with details on how you can email me. You'll find it in your inbox here.

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