10-04-2012 07:54 PM
Solved! Go to Solution
10-04-2012 10:50 PM
you launched a TIO complaint for what?
Vodafone offering to repair your iphone (which is not faulty at the fault of Vodafone but rather Apple) is the best they can do when its not their fault it broke.
11-04-2012 09:40 AM
11-04-2012 02:07 PM
I have a 4s that speaker has gone in it. I can only make calls if i use the phone on load speaker. The salesman in the store identified the problem and agreed it was a fault. He also checked it for water damage or any other damage on the phone and said it was fine. The salesman in the store said they could send it away, but it would take 2 weeks and they couldn't supply me with a loan phone.
Which store did you go to with your handset?
You certainly can get a loan handset if your phone needs to be sent away for repairs. Though the loan phone the you receive will generally be a basic handset. I've included a link to our support page for our repairs process. If you look through the FAQ's it will give you all of the information you need about getting your iPhone repaired.
You can also pre-book your phone for repairs and track the progress of your repair order online.
I have already had a replacement handset for a similar issue on the 20/2. I tried calling customer care tonight and waited an hour and half to get through but got no answer. As a result i have launched a TIO complaint ref# 12/105063 I need a replacement IPhone ASAP
As you have lodged a case with the TIO, your enquiry will be passed on to our Resolutions team. As part of the TIO process, you will receive a call from a member of our Resolutions team within 10 working days of your case being lodged.
If there is anything else that I can assist you with in the meantime, please let me know.
11-04-2012 02:32 PM
11-04-2012 02:34 PM
11-04-2012 10:59 PM
Where is it required by the telcos?
under what legislation or requirement is it stated?
and They do usually have them, The company cannot predict when there will be a high demand for loan phones but they keep a reasonable stock normally. And the contract is for the service, the sim card still works, you just need to put it in another phone whilst your iphone isnt working.
12-04-2012 01:29 PM
The quickest way to have your phone repaired is by having a store send your phone away for you. The estimated 2 week time frame is for your phone being sent away, assessed by our service centre and repaired appropriately. The time frame also takes into consideration the volume of devices being repaired at the same time.
The $218 that has been quoted to you is the fee to cover replacing your current phone with a brand new on the spot rather than having your phone sent away for repairs. This is an available option to our customers who do not wish to wait the 2 weeks.
As mentioned by Bruno, our TIO resolutions team will be in contact with you within 10 business days from the time that you lodged your complaint.
19-04-2012 01:48 PM
I would just wonted to say how great the vodafone resolutions people are.
I spoke to a girl this arvo and my issue is solved.
fantasic service by vodafone.
That's great news, thank you for letting me know
If you have any questions in future or if you experience any further issues, let me know and I'll happily help you.