iOS™, iPhone™ and iPad™

[Linda-91]

Hi,

 I reccently cracked my iphone and want to get it fixed. I went to the vodafone store, and the guy was of no help, telling me to call this number and handing me a booklet on making a claim. He couldnt answer my questions about costs and insurance. 

So i looked online myself and I was about to make a claim, but read that I had to pay an excess fee of $150. Does my insurance cover that excess fee? Or partially cover it? I'm confused.

[Caitlin]

Linda-91 wrote:

Hi,

 I reccently cracked my iphone and want to get it fixed. I went to the vodafone store, and the guy was of no help, telling me to call this number and handing me a booklet on making a claim. He couldnt answer my questions about costs and insurance. 

So i looked online myself and I was about to make a claim, but read that I had to pay an excess fee of $150. Does my insurance cover that excess fee? Or partially cover it? I'm confused.

Hi Linda-91,

If you selected to insurance at the time of signing up, you can certainly lodge a claim online here or by calling our Vodafone Cover Insurance Team on 1800 808 743.

It sounds like the $150 is the excess fee you will need to pay when making the claim and before your phone is repaired or replaced with a refurbished handset.

Thanks,

Cait

[rockynick]

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