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I cannot access the APN settings

Occasional Poster
nickster250
Posts: 9
Registered: ‎05-12-2012

I cannot access the APN settings

[ Edited ]
by Occasional Poster
Message 1 of 7 (348 Views)

Hi

 

I have an iPhone 5 (unlocked) running iOS7 and am on a prepaid cap.  I used to be able to send MMS and now I can't.  I have all the settings turned on correctly but I want to check the APN settings.  I do not have the option though on my iPhone one I go into Celluar the option isnt there.

 

Could you help me out?

 

Thanks

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Help and Support
Caitlin
Posts: 3,698
Registered: ‎09-08-2011

Re: I cannot access the APN settings

by Help and Support Help and Support
Message 2 of 7 (323 Views)
nickster250 wrote:

 

Could you help me out?

We sure can! Syncing your phone up to iTunes with your Vodafone SIM will configure your phone with the right settings. From there, you'll just need to follow steps through our configurator here

 

Let us know how this works out!

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Occasional Poster
nickster250
Posts: 9
Registered: ‎05-12-2012

Re: I cannot access the APN settings

by Occasional Poster
Message 3 of 7 (317 Views)
Hi Caitlin I have synced my phone to iTunes but I am still unable to access the settings.
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Occasional Poster
nickster250
Posts: 9
Registered: ‎05-12-2012

Re: I cannot access the APN settings

by Occasional Poster
Message 4 of 7 (313 Views)

I did a factory restore and still the same result! :smileyfrustrated:

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Help and Support
Caitlin
Posts: 3,698
Registered: ‎09-08-2011

Re: I cannot access the APN settings

by Help and Support Help and Support
Message 5 of 7 (282 Views)
nickster250 wrote:

Hi Caitlin I have synced my phone to iTunes but I am still unable to access the settings.

Mmm, okay! Thanks for trying that one, nickster250.

 

Let's try resetting just your network settings which you can do by tapping Settings > General > Reset > Reset network settings. 

 

Also, how did you do you update to iOS7? If you've updated through 3G/WiFi, trying doing the full factory restore through iTunes and complete the update through there. 

 

Talk soon.

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Occasional Poster
nickster250
Posts: 9
Registered: ‎05-12-2012

Re: I cannot access the APN settings

by Occasional Poster
Message 6 of 7 (278 Views)
The update done was done through iTunes on my computer. Done the reset of network settings and it still doesnt appear
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Help and Support
Brad_F
Posts: 927
Registered: ‎03-07-2013

Re: I cannot access the APN settings

by Help and Support Help and Support
Message 7 of 7 (267 Views)

nickster250 wrote:
The update done was done through iTunes on my computer. Done the reset of network settings and it still doesnt appear

Thanks for letting us know nickster250.

 

There's a few things we'd like to check off on our end, so we'll need to grab some details from you. I've sent you a private message, which you'll find here.

 

Chat soon.

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