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angry with poor service

Seasoned Member
thegalaxyuser
Posts: 4
Registered: ‎27-04-2011

angry with poor service

by thegalaxyuser Seasoned Member
Message 1 of 4 (2,923 Views)

the connection is realllllllly poor. 

It keep drops to 0.

So uncomfortable to use the Internet properly. 

I cannot endure for it. 

The messenger is keep log-out automatically.

Have to wait logn time for web browser. 

 

This is not the first time that I post message to here. 

However it didn't help me to improve it.

Always asking me same question see if the device is fault or not. 

I tried everyting that I can, but no luck. 

It's just service is poor. 

Also told me, they had upgrading service in my area. 

Didn't change at all.

 

I also using vodafone mobile phone. 

3g is toooo poor as well.

Never works in one time whenever I send the Internet based messages.

 

I started the conctract for the broadband since March this year, and 12 month contract. 

Due to the poor service, do I have to pay the cancellation fee ?

I really need the proper Internet service. 

Please use plain text.
Help and Support
Gemma
Posts: 1,028
Registered: ‎25-02-2011

Re: angry with poor service

by Help and Support Help and Support
Message 2 of 4 (2,768 Views)

thegalaxyuser wrote:

the connection is realllllllly poor. 

It keep drops to 0.

So uncomfortable to use the Internet properly. 

I cannot endure for it. 

The messenger is keep log-out automatically.

Have to wait logn time for web browser. 

 

This is not the first time that I post message to here. 

However it didn't help me to improve it.

Always asking me same question see if the device is fault or not. 

I tried everyting that I can, but no luck. 

It's just service is poor. 

Also told me, they had upgrading service in my area. 

Didn't change at all.

 

I also using vodafone mobile phone. 

3g is toooo poor as well.

Never works in one time whenever I send the Internet based messages.

 

I started the conctract for the broadband since March this year, and 12 month contract. 

Due to the poor service, do I have to pay the cancellation fee ?

I really need the proper Internet service. 


Hi thegalaxyuser, 

I'm sorry to hear that you are experiencing connection issues, this is certainly not the sort of experience we like to provide for our valued customers such as yourself. I would like to look into your concerns further for you, including looking at options available in relation to your contract and cancellation fee's. 

 

To enable me to do this can you please have a look at our 3 part troubleshooting guide located on our forum here.  If the troubleshooting steps in Parts I and II do not resolve your concerns, can you please complete the template in Part III. Once the template is completed can you please copy and paste this back here for me. 

 

Thanks, 
Gemma  

Help and Support

"Give a girl the right shoes, and she can conquer the world."

Community Guidelines  Troubleshooting Guide

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Occasional Poster
marcos
Posts: 9
Registered: ‎22-05-2013

Re: angry with poor service

by Occasional Poster
Message 3 of 4 (820 Views)

can u help me as i have had poor service, un followed througfh promises and no reception at ,my home in australias capital city. emaiuls everywhere go un answered. tecnical revies still a joke, 7 months on. I have no choice but to advise everybody i know never go vodaphone...NEVER... 

Seriously how can it be the the fault of my 1 mm thick laser light pergola that i get no reception, oir my brother and girlfriend all with vodaphone... same problem. I get promised if it is network fault i can return my phone. now i get no replies. Theives and liars where do i go from here

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Help and Support
Kirsty
Posts: 2,966
Registered: ‎24-02-2011

Re: angry with poor service

by Help and Support Help and Support
Message 4 of 4 (787 Views)

Hey marcos,

 


marcos wrote:

can u help me as i have had poor service, 



We want to get this sorted quickly for you and I've just sent you an email with an update for you. We're not able to discuss your personal info here on the Community (it's public so everyone can see), so the best way for us to continue our conversation and get this fixed is by email. We'll keep an eye out for your email and reply ASAP.

 

Talk soon,

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