Since lunchtime today, where connected was normally displayed on my pocket wifi device, I now have the following numbers: 450887D63739. I have also noticed that it is dropping out more than it normally does and is very slow.
Has anyone else got these numbers on there display or any idea why?
For those that cannot get it work like mine. Go to a vodafone shop and have the sim card replaced for a try. I just did and all back to normal.
It's really great to hear that a SIM swap got you back up and running.
SIM issues are rare and often hard to pick as they can show signs of both a network and a device fault. It's a good reminder that any time you're having signal issues, it's always worth testing your SIM in another device and having a swap done if the device works normally with a different SIM.
i have this on my pocket wifi now also! my internet is hardly connecting and keeps going to sos only! i have no clue, iv tried resetting it but nothing has changed
That's not the way that your modem is supposed to work, so let's take a look at what's causing this for you and make sure that you're back up and running as quickly as possible.
How long has this been happening with your modem and were you able to get a good connection before? We want to make sure that it's not a fault with the modem itself, so can I please get you to take the SIM out and test it in another modem or mobile phone?
If you're able to get a stable connection in another device, it's most likely a fault with the modem, so we'll need to get it looked at in a store. You can also save yourself a little time in the store, by booking your modem in online here.
It's also a good idea for us to take a look at what's happening with the network near you, so can you please let us know which suburb and post code? That way, we can check for any outages or upgrade work that might be impacting your signal.
In the meantime, if you want to take a look at what's happening with the network around you too, you should check out our online coverage tool here.