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My Vodafone - usage details

Occasional Poster
kitykatz
Posts: 26
Registered: ‎03-02-2012
Accepted Solution

My Vodafone - usage details

by Occasional Poster
Message 1 of 5 (3,818 Views)

Hello,

 

I'm on the $29/month plan, which includes 6GB of data. I'd like to check my usage details in My Vodafone, but can't find the data total.

 

The usage page gives me the time duration (9 hours, 42 minutes, 57 seconds as at 31-Jan-12, as per details below) but I need to know the usage total.

 

I rang Vodafone last week and they said that I'd used 162 MB, and that I should be able to find that in My Vodafone, but I can't find it. 

 

Date

Time

Usage Type

Number Called

Call Duration

Period

Call Charge

Charged Amount

31/01/2012

13:48:25

PKT

Internet 1743Kb

04:00:00

All Day

$0.03

$0.00

31/01/2012

05:55:09

PKT

Internet 71749Kb

07:53:16

All Day

$1.24

$0.00

etc

 

 

 

 

 

 

 

 

 

 

Totals:

09:42:57

 

$16.73

$0.00

 

        
        
        
        
       

 

 

 

 

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Regular Poster
aussiemart
Posts: 55
Registered: ‎25-06-2011

Re: My Vodafone - usage details

by Regular Poster
Message 2 of 5 (3,756 Views)

Hi kitykatz

 

Your data usage should be shown in MYVodafone on the account summary page it should show a bar with the 6GB at the end and in red should be the usage at the moment they are 3 days behind on updating the info due to an upgrade they have done.

 

Hope this helps

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Occasional Poster
kitykatz
Posts: 26
Registered: ‎03-02-2012

Re: My Vodafone - usage details

by Occasional Poster
Message 3 of 5 (3,745 Views)

Thanks aussiemart, that's exactly what I was looking for!

 

It's a big relief to discover that in the two weeks since I started using the account, I've only used 940.7 MBof 6144.0 MB.

 

I've been a bit worried about going over the 6GB limit, because on Friday last week the NetWorx monitor inexplicably reported a massive usage of around 3GB over three hours,

 

Since than, I've been watching the Vodafone session meter while I'm online, but wanted to find the My Vodafone total.

 

Thanks again for your help, much appreciated :smileyhappy:

 

 

 

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Occasional Visitor
adas
Posts: 2
Registered: ‎22-08-2014

Re: My Vodafone - usage details on incoming calls

[ Edited ]
by adas Occasional Visitor
Message 4 of 5 (1,519 Views)

I have 3 phones and need to retrieve Incoming call details on my mobile phone and prepared to pay a fee, please let me know the procedure to obtain the same. The customer service officer informed that no incoming call information can be provided, i remember receiving incoming information on calls in the past after paying a fee.

Anjan Das/Sydney

[Mod edit: personal information removed]

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Help and Support
Alana
Posts: 2,427
Registered: ‎01-03-2011

Re: My Vodafone - usage details on incoming calls

by Help and Support Help and Support
Message 5 of 5 (1,473 Views)

Hi @adas,


adas wrote:

I have 3 phones and need to retrieve Incoming call details on my mobile phone and prepared to pay a fee, please let me know the procedure to obtain the same.


Incoming call records aren't something we keep and as such aren't something we can provide.  If the calls you're after have been made recently, you might still be able to retrieve them through your phone's call history.

 

Was there a particular reason you're after this info?  Was it perhaps due to getting some unwelcome calls?  If that's the case, you might like to consider reporting these unwelcome calls to us. 

 

If this is something you feel you need to do, jump over to our Support Page here for info on what we'll need and how it can be lodged.

 

Thanks

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