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FREE UNLOCK POCKET WIFI 2 AFTER CONTRACT EXPIRES?

Regular Poster
BABUSHKA
Posts: 53
Registered: ‎22-05-2012

FREE UNLOCK POCKET WIFI 2 AFTER CONTRACT EXPIRES?

by Regular Poster
Message 1 of 12 (12,702 Views)

hi,

will i be eligible for a free unlock code for my pocket wifi 2 after my contract expires?

 

BABS

 

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Help and Support
Bree
Posts: 1,276
Registered: ‎01-11-2011

Re: FREE UNLOCK POCKET WIFI 2 AFTER CONTRACT EXPIRES?

[ Edited ]
by Help and Support Help and Support
Message 2 of 12 (12,685 Views)

Hey BABS,

 


BABUSHKA wrote:

will i be eligible for a free unlock code for my pocket wifi 2 after my contract expires?

 

 

Bruno's posts below are spot on, I'm really sorry that I gave you the incorrect information. 

 

We've got more details on unlocking devices online here.

 

Again, I'm very sorry for the inconvenience that this may have caused you. 

 

Thank you,

Bree.

 

[EDIT: Incorrect information] 

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Regular Poster
BABUSHKA
Posts: 53
Registered: ‎22-05-2012

Re: FREE UNLOCK POCKET WIFI 2 AFTER CONTRACT EXPIRES?

by Regular Poster
Message 3 of 12 (12,651 Views)

Bree wrote:
You most certainly will be. Are you looking at unlocking your device ? If you contract has expired I can certainly assist you further in unlocking your device. 

 

Alternatively, at the end of your contract you can unlock your device online through our unlocking page.

hi bree,

yes i am looking at unlocking my device. however i am still under contract.

 

just wanted to know if it was free to unlock at the end of my contract.

 

BABS

 

--
Henny Penny - JOHN LINTON THE CLOWN IS ALIVE! :smileylol:
--
A BILLION FLAWS IN WHIRLPOOL
--
Is it possible to sue yourself? LOL
--
JIG-SAW PUZZLES ARE GREAT! :-)
Please use plain text.
Help and Support
Bruno
Posts: 5,179
Registered: ‎01-11-2011

Re: FREE UNLOCK POCKET WIFI 2 AFTER CONTRACT EXPIRES?

[ Edited ]
by Help and Support Help and Support
Message 4 of 12 (12,625 Views)

Hi BABUSHKA,

 

BABUSHKA wrote:

 

yes i am looking at unlocking my device. however i am still under contract.

 

just wanted to know if it was free to unlock at the end of my contract.

 

I wanted to make sure that we gave you the right information about unlocking your device. The cost to unlock a device will depend on how the device is locked, the method you choose to unlock the device and also how long you have had the device for.


The Huawei Pocket WiFi 2 modem, is a "hard-locked" device, this means that there will be a cost to unlock the device even after your contract expires.

 

If you've had the device for longer than 6 months, the cost to unlock the device online (via our unlocking tool) will be $25.

 

I've unlinked a link to our unlocking guide for you, it has some great information about unlocking your device and troubleshooting issues with the unlocking process.

 

Please let me know if there is anything else that I can help you with.

 

Cheers,

 

-Bruno

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Regular Poster
BABUSHKA
Posts: 53
Registered: ‎22-05-2012

Re: FREE UNLOCK POCKET WIFI 2 AFTER CONTRACT EXPIRES?

by Regular Poster
Message 5 of 12 (12,601 Views)

hi bruno,


Bruno wrote:

I wanted to make sure that we gave you the right information about unlocking your device. The cost to unlock a device will depend on how the device is locked, the method you choose to unlock the device and also how long you have had the device for.

 

brees' solution is the right one.

 

and it is the one that will keep me at vodafone beyond my contract.

 

BABS

--
Henny Penny - JOHN LINTON THE CLOWN IS ALIVE! :smileylol:
--
A BILLION FLAWS IN WHIRLPOOL
--
Is it possible to sue yourself? LOL
--
JIG-SAW PUZZLES ARE GREAT! :-)
Please use plain text.
Help and Support
Bruno
Posts: 5,179
Registered: ‎01-11-2011

Re: FREE UNLOCK POCKET WIFI 2 AFTER CONTRACT EXPIRES?

by Help and Support Help and Support
Message 6 of 12 (12,508 Views)

Hi BABUSHKA,

 

BABUSHKA wrote:

 

brees' solution is the right one.

 

and it is the one that will keep me at vodafone beyond my contract.

 

 

All of our mobile broadband modems are hard-locked devices, meaning that there is a cost to unlock them from our network.

 

I'm sorry that you've been given incorrect information about the cost involved in unlocking your handset, and I wanted to ensure that you were given the correct answer to your question.

 

We really don't want to see you choose to leave us and I'd like to look at what can be done for you, so I've sent you a private message with my contact information. Once I receive your reply email, I will give you a call see what I can do to sort this out for you.

 

In the meantime, please let me know if you have any other questions.

 

Cheers,

 

-Bruno.

 

 

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Occasional Poster
mango
Posts: 31
Registered: ‎06-10-2011

Re: FREE UNLOCK POCKET WIFI 2 AFTER CONTRACT EXPIRES?

by Occasional Poster
Message 7 of 12 (10,686 Views)

I just made a comment about this. Charging for unlocking after the contract end is very disappointing. As I mentioned, it just discourages people to unlock it because you get a new device when you sign up for a new contract anyway (like the wifi pro promotion with vodafone or any other carriers). Having to say that it also produces more electronic waste because people don't want to spend money to reuse the device. 

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Occasional Poster
ToiJon
Posts: 14
Registered: ‎23-08-2012

Re: FREE UNLOCK POCKET WIFI 2 AFTER CONTRACT EXPIRES?

by Occasional Poster
Message 8 of 12 (7,262 Views)

Does the TIO agree with the unlocking charge if the contract has ended

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Occasional Poster
ToiJon
Posts: 14
Registered: ‎23-08-2012

Re: FREE UNLOCK POCKET WIFI 2 AFTER CONTRACT EXPIRES?

[ Edited ]
by Occasional Poster
Message 9 of 12 (7,260 Views)

My pocket wifi imei is [personal information removed] please supply unlock code as i am out of contract

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Occasional Poster
mango
Posts: 31
Registered: ‎06-10-2011

Re: FREE UNLOCK POCKET WIFI 2 AFTER CONTRACT EXPIRES?

by Occasional Poster
Message 10 of 12 (7,247 Views)

ToiJon,

 

no idea if TIO agrees on this. It is worth a try and maybe you can give us an update. I gave up unlocking at this point because I am not willing to pay the $25 unlocking fee. I can just sign up with a different carrier with a new device for free (was thinking about switching a while back). It is not the $25. It is just ridiculous for vodafone to do that. Yes, with the unlocking device, you have the freedom of switching whenever but I won't mind signing up a contract after prepaid testing. 

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