Hi Guys, I've just received an update regarding Prepaid mobile Broadband.
We wish to advise that a technical fault on 22 June, 2011 between 1pm and 3.15pm incorrectly directed some of our Prepaid Mobile Broadband customers to an error page that instructed them to recharge their account.
All affected customers have been sent a personal TXT message to their Mobile Broadband service.
We worked as quickly as possible to resolve this issue and have not charged our affected Prepaid Mobile Broadband customers for any data that they have used from 3.15pm 22 June to 1.00pm 23 June, 2011.
We apologise to affected customers for any inconvenience this may have caused.
well your times for this outage were incorrect as we in port hedland were with out service for many more hours than stated. your customer service people were not forth coming with any reason or information regarding the reasons for this.
the network appeared to be working??? it would allow you to view the vodafone home page, but that was its limit of its usefulness as you could not even navigate to the page wih info on outages...................... and so the long long list of problems continue. i personally have spent more than 4 hours on the phone with customer ( NO ) service in the past eight days, the saga continues....................................................................
Hi Tim i have to agree with you, it was very annoieing that these problems contiune. I had the error msg for longer then they stated and because of this i too wasted my time in phing but all i was told was please hold some1 will be with you shortly. i didnt even get to talk to some1 about the issue as i gave up on waiting and everytime i phoned back it was the same thing. I also lost buisness that day as i work from home as im a single mum its hard to go without my sales and i lost alot of sales because of it. i believe they need to shut the mobile broadband down for a day to fix all these issues every1 is haveing and then it may work not just find tempory solutions.
I was under the impression when the message came up that i was out of credit so i recharged my account before i needed as i had credit on my account, doubt i will be compensated for that guess Vodafone made a bit more money out oif their customers. How many others made the same mistake?
I'm a single parent in a regional area too..not good.
I have been given 2 months credit of my $59 for my MBB BUT ..I have discovered that with all these disconnections, pages and downloads are restarting all the time which is eating much more download limit.
I'm going to be refusing to pay for the extra charges when they come through also.
I was under the impression when the message came up that i was out of credit so i recharged my account before i needed as i had credit on my account
I apologise the error has caused for you to think you needed to recharge prematurely. Were you far off needing to recharge anyway? Your mobile broadband recharge data will roll up with the amount you already had, though the expiry will be reset.
If you recently recharged prior to the error, I can look into that for you.