I am happy to look into the issues you're experiencing with your Mobile Broadband service however I will require some further information from you.
Are you experiencing coverage issues in a specific area? What is the post code?
Have you previously completed any troubleshooting we may have asked when you previously contacted us such as testing your SIM in a different modem, visiting your nearest Vodafone Store where a free replacement SIM will be provided? Completing the requested troubleshooting will allow me to determine if the issues you are experiencing are occuring with your SIM or the modem.
When you have previously contacted us, was a request sent to our technicians to investigate these issues further? If so, what was the outcome?
I have now been on hold for 185 mins Vodafone customer service is non existent absolute BS
I'm sorry you have had to experience the wait times that you have when trying to contact us recently. I can understand your frustration as this is certainly not the type of experience we aim to give our customers. Which department were you trying to speak to?
Was there something in particular you would like to discuss? I am happy to help any way I can.