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Occasional Visitor
JadeForrester49
Posts: 2
Registered: ‎08-10-2011

no service again! twice in 1 week :(

Message 1 of 5 (2,284 Views)
once again vodafone I cant use my phone because I have no service at home, use to be fine, but last month or so has been CRAP!!!
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Occasional Poster
MichaelScuteri
Posts: 6
Registered: ‎10-10-2011

Re: no service again! twice in 1 week :(

Message 2 of 5 (1,554 Views)
try turning 3g off and use only the 2g network as 3g is currently down youl find it in settings
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MarkBarnes
Posts: 1
Registered: ‎10-10-2011

Re: no service again! twice in 1 week :(

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Got Txt but no Phone - Northside Brisbane?
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Help and Support
James
Posts: 2,444
Registered: ‎09-08-2011

Re: no service again! twice in 1 week :(

[ Edited ]
Message 4 of 5 (1,480 Views)

Hi Jade,

 


JadeForrester49 wrote:
once again vodafone I cant use my phone because I have no service at home, use to be fine, but last month or so has been CRAP!!!


Thanks for posting in our community, It seems as though your network issues are very intermittent and may be due to some upgrades happening in your area. 

 

May I grab your postcode and the name of your suburb, as well as a few surrounding postcodes in your area? This will allow me to perform a few quick investigations into your suburbs network strength, and let me view any network upgrades or planned outages that may have been scheduled.

 

As Michael has suggested, switching your phone to 2G can help give you some coverage while the network has dropped. You can do this by going to your network setting and disabling your 3G service. 

 

I look forward to your response.

 

James.

 

[Edit: Clarity]

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Help and Support
James
Posts: 2,444
Registered: ‎09-08-2011

Re: no service again! twice in 1 week :(

Message 5 of 5 (1,476 Views)

Hi Mark,

 


MarkBarnes wrote:
Got Txt but no Phone - Northside Brisbane?


If you would like to follow the instructions I have outlined in the post above, I will be happy to investigate your area, and help you troubleshoot the network issues you are currently having.

 

Regards,

 

James. 

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