Welcome to Vodafone

[LuckyLuke]

Hi, I moved from 3 to Vodafone last weeks, unfortunately I still can't register to MyVodafone. My cousin, which moved at the same time, could directly register for his phone. I can't understand how he could register directly and that's not the case for me. Could someone help me through this? I called 1555 and they are not much helpful. 

I tried to click forgotten password but get the same feedback.

Sorry you have entered an incorrect username. For further assistance contact customer care on 1555 (free call) from your Vodafone mobile or 1300 650 410 from another phone (standard call rates apply).

Thank you.

[Jess]

Hey LuckyLuke, 

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LuckyLuke wrote:

Hi, I moved from 3 to Vodafone last weeks, unfortunately I still can't register to MyVodafone. My cousin, which moved at the same time, could directly register for his phone. I can't understand how he could register directly and that's not the case for me.

I appreciate you letting me know what has occurred whilst registering for MyVodafone. As this has been ongoing for you I have sent you a Private Message with my contact details so we can take a look and get this fixed up for you. 

Thanks
Jess  

[gokhan76]

Hi There,

I just switched from Optus to Vodafone about 10 days ago and I am having the same problem,

Sorry you have entered an incorrect username. For further assistance contact customer care on 1555 (free call) from your Vodafone mobile or 1300 650 410 from another phone (standard call rates apply).

I kept my existing number from Optus which caused this problem when I migrated to your network I tried to register same error was keep coming up and I called Vodafone three times in total last 7 days still the same answer everytime I call.

"We will escalate this matter to Second Level support and someone will give you a call in 48 hours yet 48 hours past 3 times still no one called me.

After all I just want to check my account I don't understand how hard to setup username and password????

Thanks

[Caitlin]

Hey gokhan76,

gokhan76 wrote:

I just switched from Optus to Vodafone about 10 days ago and I am having the same problem,

Sorry you have entered an incorrect username. For further assistance contact customer care on 1555 (free call) from your Vodafone mobile or 1300 650 410 from another phone (standard call rates apply).

I would really like to take a look into this for you and have you accessing your My Vodafone account as soon as possible. I'll require some person details from you to access your Vodafone account. Could you please email online.help@vodafone.com with the email code C258CCWMV as the subject of your email. In the body of your email, please provide the details requested here.

I appreciate how handy it is to be able to check up on your current balances for the month. You can check up with where you are by sending a free blank text to or free call 1512, you'll then receive a reply with your current balances.

Cheers,

Cait

[johnnylam]

Recently I have switched from 3 to Vodafone. I received my phone which I purchased online and got my 3 mobile number ported to Vodafone on 30/6. I tried to register MyVodafone but it keeps bringing me back to Step 1 with the error message "your username is incorrect. I called 1555 and the support told me I have to wait at least a week in order to get it fixed. I called again today (7/7) and the support told me she has logged my issue and I will need to wait for another 48 working hours to get it fix. I know that my 1st bill has been released but I couldn't received it from my email box and the support told me it's because I didn't validate my email address...but I couldn't register for MyVodafone, I have no way to validate my email address.. I need to check my bill in details now but it seems I can't do anything. How come it's so troublesome to switch from 3 to Vodafone and to get all the things sorted out? How come I need to wait for so long to get MyVodafone account being setup?

[Sarah_C]

Hi Johnnylam,

It is great that you have decided to join us at Vodafone! 

johnnylam wrote:
Recently I have switched from 3 to Vodafone. I received my phone which I purchased online and got my 3 mobile number ported to Vodafone on 30/6. I tried to register MyVodafone but it keeps bringing me back to Step 1 with the error message "your username is incorrect. 

We are aware of some customers receiving the same error message when trying to register for MyVodafone, and this is currently under investigation. I do apologise for any inconvenience caused by this. You are still able to check your usage by calling, or sending a blank TXT to 1512 (free call/TXT).

We do have a MyVodafone mobile application you can use to track your usage, as well as third party applications which can be downloaded from the App Store (iPhone) or Google Play (Android market). You can view more information here. 

johnnylam wrote:
know that my 1st bill has been released but I couldn't received it from my email box and the support told me it's because I didn't validate my email address...but I couldn't register for MyVodafone, I have no way to validate my email address.. 

In regards to registering for email billing, you should have been sent an email from us asking you to validate your email address by clicking on a link, which will have then automatically validated the address for you, rather than taking you to MyVodafone. I suggest checking your junk/spam folder for the email, as sometimes our emails can be filtered there.

If you are unable to validate your email address, I can add it manually for you. To do so, I will need some account details from you via email. I have sent you a private message containing my contact details and information that I will require from you. 

You can access your private messages by clicking on the small envelope in the top right hand corner of this page, or by clicking this link. Please note that I cannot provide assistance via private messages, so I will wait for your email, or your reply here on the Community.

Regards,

Sarah.

[johnnylam]

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Sarah_C wrote:

Hi Johnnylam,

It is great that you have decided to join us at Vodafone! 

johnnylam wrote:
Recently I have switched from 3 to Vodafone. I received my phone which I purchased online and got my 3 mobile number ported to Vodafone on 30/6. I tried to register MyVodafone but it keeps bringing me back to Step 1 with the error message "your username is incorrect. 

We are aware of some customers receiving the same error message when trying to register for MyVodafone, and this is currently under investigation. I do apologise for any inconvenience caused by this. You are still able to check your usage by calling, or sending a blank TXT to 1512 (free call/TXT).

We do have a MyVodafone mobile application you can use to track your usage, as well as third party applications which can be downloaded from the App Store (iPhone) or Google Play (Android market). You can view more information here. 

I appreciate you to suggest another way for me to solve my problem, but I actually need to check my bill for the usage of my previous month,  not the current month. I believe those suggested application can only keep track of my current/past usage after I installed the application, i.e. if I install the application today, I won't be able to check my usage before today as there are no data of these usage in my phone.

johnnylam wrote:
know that my 1st bill has been released but I couldn't received it from my email box and the support told me it's because I didn't validate my email address...but I couldn't register for MyVodafone, I have no way to validate my email address.. 

In regards to registering for email billing, you should have been sent an email from us asking you to validate your email address by clicking on a link, which will have then automatically validated the address for you, rather than taking you to MyVodafone. I suggest checking your junk/spam folder for the email, as sometimes our emails can be filtered there.

If you are unable to validate your email address, I can add it manually for you. To do so, I will need some account details from you via email. I have sent you a private message containing my contact details and information that I will require from you. 

You can access your private messages by clicking on the small envelope in the top right hand corner of this page, or by clicking this link. Please note that I cannot provide assistance via private messages, so I will wait for your email, or your reply here on the Community.

Regards,

Sarah.

Actually I did receive the email which asking me to validate my email address dated on 29/6 and I did click on the link to validate my email address right after I received that email. I just tried to click on the link again but I just received the message from my web browser:

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Thank you, but it looks like you've already registered for Email Bill.

From now on your Vodafone bills will be sent directly to your Inbox. Please note that if your next bill is due in the next 3 days you'll still receive this bill by post, and you'll start to receive all your bills after this via email.

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I did check my junk mail box but I can't find any email relating to my bill. In fact, during the past week, I received three emails with the same subject (Welcome to Vodafone) and contents with the link which brings me to the welcome page which asks me to login to my MyVodafone account.

Again, I need to check my bill in details and now I can neither receive my first bill nor register the MyVodafone account. Hopefully you know how frastruated I am and I really need these problems to be solved.

[Nick]

Hey Johnny,

johnnylam wrote:

I appreciate you to suggest another way for me to solve my problem, but I actually need to check my bill for the usage of my previous month,  not the current month. I believe those suggested application can only keep track of my current/past usage after I installed the application

The My Vodafone app will allow you to check your usage and bills from before you installed the app. The app is linked to your account, rather than your phone itself, so you'll be able to access bills from the past year or so via My Vodafone, or the My Vodafone app.

The My Vodafone app will only work once you've registered for My Vodafone though which, as you mentioned, you haven't been able to set up yet.

johnnylam wrote:  

Again, I need to check my bill in details and now I can neither receive my first bill nor register the MyVodafone account. Hopefully you know how frastruated I am and I really need these problems to be solved.

I've checked with Sarah and she's said that you've emailed in already. Is that correct?

Sarah will be able to help with your My Vodafone registration, and in the meantime, send you through a copy of any bills that you need. I know that she's already had a bit of a look in to this for you already today, so please expect to receive a reply from her shortly.

If you have any other specific questions about your account, please don't hesitate to let Sarah know via email.

Have a great day.

Thanks,

Nick

[Nilay86]

Hi

I have been going through similar problem , no matter how many times i try to register to MY Vodafone it just does not let me.
It says 'this mobile number isinvalid'. Even though it is the same number i have been using since i migrated from 3 to vodafone.

Please help
Nilay86

[Alana]

Hi Nilay86,

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Nilay86 wrote:
I have been going through similar problem , no matter how many times i try to register to MY Vodafone it just does not let me.
It says 'this mobile number isinvalid'. Even though it is the same number i have been using since i migrated from 3 to vodafone.

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The message you're receiving is definitely not what you should be expecting so I'd be more than happy to take a closer look into what's occurring for you.

Receiving the error message that your number is invalid generally occurs if you have only recently switched your number over to Vodafone.  This message normally occurs if you have only recently had your number connected with Vodafone but will usually fix itself within a few days.

If it's already been a few days since this message first appeared for you I'd love to take a further look into your My Vodafone registration if that's okay.  There are a couple of details that I'll need from you so I've sent you through a Private Message with my contact details.  Your Private Messages can be accessed here.

My Vodafone is a fantastic way to keep track of your account so I'm really keen to ensure we can get your login sorted out for you as quickly as possible.  I'll keep an eye out for your email and look forward to discussing this with you further.

Thanks!

Alana.