Welcome to Vodafone

[Bhupi]

hi there

i moved to vodafone, the reason was the the unavalibilty of a handset from 3. i was adviced to move to vodafone so i can get a replacment for the faulty mobile which was taken from three. i moved to vodafone. got SIM card working. called 3 times in a day to help me out. but nobody bothers. in last three days i called 10 times to vodafone and three , as a result i still have faulty phone in my hand and no hope for replacement. 

A last req. to vodaphone, help me out or no more trust on vodafone.

thanks

Bhupinder

[James]

Hi Bhupi,

We want the migration process to be as smooth as possible for all our customers, and what you have described does not sound like an enjoyable experience. I would like to provide assistance for you, and to do that I will need to ask you a couple of quick questions to gain a better understanding of your situation.

 i was adviced to move to vodafone so i can get a replacment for the faulty mobile which was taken from three. 

You mentioned that you are still trying to get help with a faulty handset, even though you have moved to Vodafone. Did you receive a new handset from Vodafone which is also faulty, or did you transfer your existing handset and plan to Vodafone, and now you are trying to get a new handset? 

Once I get a little more understanding for your situation, I will be able to assist you further.

Regards,

James.