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[KylieFiebig]

Hi there. I currently have 3 contracts with Vodafone for mobile phones, one of which is ending in October. I have no use for this number any more and would like to end this contract. I have contacted Vodafone via the 'contact' section on your website but have had no response after 3 weeks. Could you please help me so I can end my contract by the end date? Thank you.

[Gemma]

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KylieFiebig wrote:
Hi there. I currently have 3 contracts with Vodafone for mobile phones, one of which is ending in October. I have no use for this number any more and would like to end this contract. I have contacted Vodafone via the 'contact' section on your website but have had no response after 3 weeks. Could you please help me so I can end my contract by the end date? Thank you.

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Hi KylieFiebig, 

Thanks for your post. I can certainly help you with this. Is it just the one number  which is out of commitment in October that you are looking to cancel?

I will just let you know that when a mobile number is cancelled, you won't be able to reconnect with the same mobile number at a later stage. If you feel you may like to reuse this number in the future then I would recommend moving the number onto a prepaid account.  You can then keep this active for up to 1 year with a 365 day recharge plan. 

Once I know how you would prefer to proceed, we will be able to get things underway for you

Cheers,
Gemma  

[KylieFiebig]

Hi Gemma. Yes just one number. Thank you, I think I would like to move it to prepaid once my contract is up, just incase

[Nige]

Hi Kylie,

I can certainly make this happen for you. Could you please send an email to online.help@vodafone.com.au with 751CNHED in the subject, and put the mobile number, account pin and a link to your thread on the Community in the body of the message.

Thanks,

Nige.