Welcome to Vodafone

[ccchampagne]

Hi Sarah,

I'm happy staying with 3 but what does this mean now? How do I fix the settings do I can use everything as normal? Xoxo
Thanks xox

[kokocat]

Hi Sarah!

First of all, I just got off the phone with Three customer service. Unfortunately, I had some problems with connecting to the internet again. The lady solved the problem and told me to not only tick National Roaming, but to also enable International Roaming, and after that I was able to connect again.

I just also wanted to rephrase my question about the wifi. I'm not really sure what the TP-Link is... I took a picture of it. 

What I was trying to ask was, when the USB modem is plugged into the TP LINK device, I can't open up the 3 Mobile Broadband software (the blueish coloured thing where I altrered my settings, if that makes sense...?). So, while it's connected to the TP link device, will it now which network it connects to? For example, when the internet wasn't working for me today, on the bottom left it displayed 3G roaming, and at one point EDGE.. While it's connected to the TP LINK, will it not know to connect to the second 3G option?

I live in Adelaide - Athelstone 5076.

As for the pocket wifi, I've let my mum know about it and she's considering it.

Thank you so much!

Courtney

[Bree]

Hey Courtney,

---

kokocat wrote:

First of all, I just got off the phone with Three customer service. Unfortunately, I had some problems with connecting to the internet again. The lady solved the problem and told me to not only tick National Roaming, but to also enable International Roaming, and after that I was able to connect again.

Thanks for letting us know how you went with Three customer service. I'm glad that you've been able to reconnect.

---

kokocat wrote:

I just also wanted to rephrase my question about the wifi. I'm not really sure what the TP-Link is... I took a picture of it. 
What I was trying to ask was, when the USB modem is plugged into the TP LINK device, I can't open up the 3 Mobile Broadband software (the blueish coloured thing where I altrered my settings, if that makes sense...?). So, while it's connected to the TP link device, will it now which network it connects to? For example, when the internet wasn't working for me today, on the bottom left it displayed 3G roaming, and at one point EDGE.. While it's connected to the TP LINK, will it not know to connect to the second 3G option?

In regards to the issue you're currently facing with the WIFI, I can certainly look into this further for you. To be able to do this, I will need to take a look at your account.

Can you Please email me at online.help@vodafone.com.au with code C458CBPGI in the subject line and the information in our email guide here in the body of your email with your details filled out.

I look forward to receiving your email, and getting the issue resolved.

Kind Regards, Bree.

[kokocat]

Hey Bree, thanks for the reply!

I'm in the proccess of emailing you know. When it says Vodafone Mobile Number.. I am just putting the number I got when I signed on with Three.

Also, another problem has risen.. I'm able to use internet, but the connection is pretty bad. The speed varies but is mainly pretty slow and the connection is also very unstable. I think the maximum time I went on the internet for was about 15 minutes, before the "IE cannot display the webpage" screen shows up. I either wait for a while and it'll connect again (although on the three mobile broadband window it says it is still connected, or I just connect and disconnect, which has proven to be quite inconvenient. On the software, it says I am getting about 55% next to the bars indicating the signal. Sometimes it shows 93% but will go back down to 55% very soon.

I am a bit worried because I've previously tried mobile broadband with Vodafone and it was a disappointing experience... the internet was very sloooooow and we had to go through a lengthy process of getting everything refunded. I just hope the bad connection I've been getting isn't because of the Vodafone network.

If it helps I live in Athelstone, 5076 (Adelaide).

Thank you,

Courtney

[Sarah_C]

Hi Courtney,

---

kokocat wrote:

I'm in the proccess of emailing you know. When it says Vodafone Mobile Number.. I am just putting the number I got when I signed on with Three.

---

I can confirm we have received your email, and we will get back to you as soon as we can. Your 3 Mobile number in the email is definitely what we need, so thank you for including it.

---

kokocat wrote:

Also, another problem has risen.. I'm able to use internet, but the connection is pretty bad. The speed varies but is mainly pretty slow and the connection is also very unstable. I think the maximum time I went on the internet for was about 15 minutes, before the "IE cannot display the webpage" screen shows up.

---

I certainly don't want you to be having a negative experience when using your modem on our network, and I'll do what I can to ensure your connection is running smoothly.

I have had a look at the coverage in Athelstone, and overall it looks like there is quite a solid 850MHz connection in your area. I can also see that we are currently experiencing some network disruptions in your area, and this is due to be fixed by 16/08/2012. If you're still experiencing a slow connection on this date, please restart your modem as this will refresh the connection between your modem and our network.

I can see that you have mentioned this problem in your email, and we will be able to see what we can do to try and improve your connection whilst these issues are taking place.

I'll ensure you receive a reply to your email as soon as possible.

Regards,

Sarah.

[Shammy]

Hi,

Even i am facing trouble while connecting to Mobile Broadband.

I have followed all the steps mentioned in  this article "http://support.vodafone.com.au/articles/FAQ/Vodafone-mobile-broadband-settings-for-your-3-modem".

And managed to configure without any hassle, however, for the last couple of days i have been getting this message when ever i tryo to connect to broadband i.e.  "When connecting to national Roaming your speed may be much slower and higher data chanrges apply"

When i click yes and try to connect, it keeps on disconnecting itself.

And, instead of '3G 3' or '3G voda AU' in the connection status (Bottom Left of dashboard), i am getting "Edge Roaming" 

Please help, i need to access internet. 

Shammy

[kokocat]

Hello Sarah,

Thank you for the reply  Sorry for all the trouble! Would you be able to explain what a "850MHz connection" is?

Also, I'm assuming that the connection always disconnecting is due to the network disruptions? I'll wait it out, and will let you know if it starts working again.

Once again, thank you very much for the help! All the information has been extremely useful with easy to follow steps!

Courtney

[James]

Hi Shammy,

Shammy wrote:

I have followed all the steps mentioned in  this article "http://support.vodafone.com.au/articles/FAQ/Vodafone-mobile-broadband-settings-for-your-3-modem".

---

It's good to see you've taken advantage of our support articles to get you set up. We put these online to help you through any issues you may face, and now that you've completed this troubleshooting , I'd like to go into a few more specifics to get your service up to speed.

---

Shammy wrote:

 And managed to configure without any hassle, however, for the last couple of days i have been getting this message when ever i tryo to connect to broadband i.e.  "When connecting to national Roaming your speed may be much slower and higher data chanrges apply"

---

We're begining to make some major changes to the 3 network, and some of the messages you're receiving may be in conjunction with this. This'll also have a lot to do with your current location, and the device and service your connecting with. I'd like to grab some information from you, and to do that , I'll need to take a look at your account details.

I've sent you a PM with instructions on how to send your information through to me, and you can access your PMs by clicking this link. Once you come through, I'll dicsuss the various options we've got available for you, and get you back up and running as soon as possible.

If you've got any other questions, please let me know.

Kind Regards,

James.

[James]

Hi Courtney,

kokocat wrote:

Thank you for the reply  Sorry for all the trouble! Would you be able to explain what a "850MHz connection" is?

---

It's no trouble at all, we're here to answer all your questions and queries!

Our 850Mhz coverage is the bandwidth we've been rolling out over the last 18 months to work in conjunction with our already existing 2100Mhz reception, and to work the the latest handsets, that are all 850Mhz compatible. If you put your address into the Vodafone coverage checker, here, you'll see that there's 2 or 3 different bandwidths running in your area, including 850Mhz. How many dots do you see for 850?

I'm looking forward to hearing back from you, and please let us know if anything changes with your coverage over the next couple of days.

Kind Regards,

James.

[ccchampagne]

Hi there,

Im still waiting on advice to correct my settings. I still want to stay with 3 but now my settings (whilst trying to follow the guide) have messed up and im on roaming how do i just get these settings correct?

Thank you

c