I wanted to take a moment to show you our Network Operation Centre (or N.O.C).
This vital operation is manned 24-hours / 7-days a week so we can carefully monitor and maintain the performance of your network from a nationwide level down to a specific street.
We use this information for three main reasons:
Any degradation or interruption to your service is immediately identified by the engineers working at the NOC
They then troubleshoot and if required send our field engineer team or our vendors to further investigate to resolve the issue as quickly as possible.
The insights we uncover from this performance data allows us to strategically plan where we should increase capacity into the network- down to a single base station level. This helps us match investment into our network with our customer needs.
As we rollout our new 3G network this year, the NOC will monitor the deployment of these new sites and technologies to ensure immediate improvements to your network.
As you can see, the NOC is just one small, but vital piece to improve and maintain your network.
Rest assured we’ve got our finger on the pulse and in the mean time if there is something specific you would like to know about our network, please let me know by joining the discussions in our Vodafone Community or commenting below.
Thanks, Peter Ryan, General Manager Network Vodafone Australia