I would like to apologise for recent intermittent network issues that have impacted some of our Vodafone customers and how we have kept you updated.
Having customers who are happy with their service and their network experience is central to us, but unfortunately in recent weeks, some customers have had a disappointing and frustrating experience which I am very sorry for. Looking at your comments on various blogs including here on our own, it’s clear we could have done a better job at keeping you across what’s been happening.
We have been working with customers on a case by case basis to understand individual situations, resolve the issues and see what we can do to put things right, but I appreciate that there may be some of you who are still unhappy.
If you have been impacted and have not seen an improvement in performance, or aren’t happy with the service you have received, please contact us either via email (include your phone number) or by calling Support on 1555 (press 3 or ask for Technical Support). We’ll look into your situation and see what we can do to put things right for you. As you may know, we are experiencing some busy times at present into Vodafone Care (our call centre), so thank you for your patience. You can also choose to have a call back if you prefer not to hold.
We recently announced plans to significantly upgrade our network – to build a better network for you – more about that here.
If you want to keep track of any network works going forward, you can go to the Network Status section in Support at www.vodafone.com.au. We’ll also keep you across any other network plans that will improve your service.