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Have you been asked to email us? Here's what we need to know

Community Manager
Tim_H
Posts: 2,360
Registered: ‎21-02-2011

Have you been asked to email us? Here's what we need to know

[ Edited ]
by Community Manager Community Manager
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Need to send us an email? It’s as easy as;

 

1.Put your reference number in the email subject [including brackets]. 

Everything from here. [ ref:XXXXXXXXXXXXXXXX:ref ] to here.


 
2. Copy/paste the below into an email, answer the questions and send it to support@vodafone.com.au

*******************************************************
*Vodafone mobile number:
*Four digit enquiry PIN:
Link to your post:
Your online username for that post:

If it’s relevant, have you tried anything to solve the problem?

Any extra info that might help us out?

 

If you'd like to talk on the phone, instead of email:
Your contact Number:
Preferred time:

(We can't guarantee a call at a specific time, but we'll do our best)


*If you don’t pop in your mobile number and PIN we’ll struggle to help you.

 

*******************************************************

 

3. Send it! We’ll get back to your email as quick as we can. We'll usually reply within 24 hours.

Please use plain text.
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