04-12-2014 02:29 PM - edited 04-12-2014 02:30 PM
|Make||Model||New Software Version||Current Status|
|New this week|
|Nokia||Lumia 720||WP8.1 Blue GDR1 QFEx||Awaiting software for testing, expected late December/early January.|
|Nokia||Lumia 735||WP8.1 Blue GDR1 QFEx||Awaiting software for testing, expected late December/early January.|
|Nokia||Lumia 820||WP8.1 Blue GDR1 QFEx||Awaiting software for testing, expected late December/early January.|
|Nokia||Lumia 925||WP8.1 Blue GDR1 QFEx||Awaiting software for testing, expected mid/late January.|
|Nokia||Lumia 930||WP8.1 Blue GDR1 QFEx||Awaiting software for testing, expected late December/early January.|
|Samsung||Galaxy S5||Android 4.4||Testing in progress.|
|Sony||Xperia Z3||Android 4.4.4||Testing in progress.|
|Vodafone||Smart 4 Mini||Android 4.4.x||Testing failed, referred to vendor for investigation.|
|Software update statuses|
|Huawei||G6||Android 4.3||Testing in progress.|
|Samsung||Galaxy Note 2||Android 4.4||Awaiting software for testing from Samsung.|
|Samsung||Galaxy Note 3||Android 4.4||Awaiting software for testing from Samsung.|
|Samsung||Galaxy Note 4||Android 4.4.4||Testing in progress.|
|Samsung||Galaxy Note Edge||Android 4.4.4||Testing in progress.|
|Samsung||Galaxy S4 Cat 3||Android 4.4.2||Testing complete. Issue with FOTA rollout being investigated by Samsung.|
|Samsung||Galaxy Tab 4||Value Pack Maintenance Release||Testing in progress.|
|Samsung||Galaxy S4 Cat 4||S-Beam Maintenance Release||Testing complete. Issue with FOTA rollout being investigated by Samsung.|
|Sony||Xperia Z||Android 4.4.4||Testing in progress.|
|Vodafone||Smart 4 Tab||Android 4.4.4||Testing failed, referred to vendor for investigation.|
Check out the whole software update process in our 3 part blog post, If you’re keen for all the nitty-gritty.
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04-12-2014 02:57 PM
Bet you my bottom dollar the testing AND rollout of 4.4 for the galaxy s5 happens before we ever even possibly see the rollout fixed for out s4's.
I would honestly guarantee this happens.
04-12-2014 03:13 PM
04-12-2014 03:20 PM
I beleive the 4.4 update for S5 is a maintenance release only. Could be wrong though. Pretty sure that is why it doesn't have the full version number.
I'm thinking Jan/Feb for 5.0 release.
04-12-2014 03:41 PM
Hey @Will-Sg3 , as far as updates coming close together we wouldn't mind at all. If we know another update is due shortly we'd discuss it with the manufacturer and consider skipping a release. But it's pretty unlikely to ever be an issue.
But as soon as an update rolls out we're ready for the next one. Someone might say a bad word or two if we receive a major release just after we finish the last one, but in the end we're trying to get it in your hands as quick as we can (once we test it).
I think you'll be ok
@mroset93 : I get your frustrated with the delay, but you're picking the wrong horse to chase in this race. Samsung are the only ones who can take care of whatever's causing the FOTA issue with the update. They'd be the best people to ask for an ETA, or for the update to be available via KIES.
Keep us posted if you hear any further news, we promise to do the same.
@Brettm : Spot on. This one is flagged as an MR only.
04-12-2014 05:10 PM
Tim, isn't all this "it's out of our control, ask Samsung where your update is" just buck passing?
We are customers of Vodafone, not Samsung, so Vodafone should be putting these questions to Samsung on befalf of their customers. Vey poor customer service in my view.
I'm sure a large company would have more luck getting answers then single users.
I'm still annoyed you pulled the S3 4G Kitkat update after saying it was coming for six months only to be told 'go ask Samsung'. Again poor (non existant) customer service and we still don;t know if the update is coming.
04-12-2014 05:49 PM
Totally agree with @normm WE did not purchase our handsets from samsung. WE purchased them from VODAFONE. WE in turn should be expecting VODAFONE to take our complaints and then be in contact with SAMSUNG finding out exactly what is going on.
Telling your own customers to speak to samsung is a joke. If we purchased an unlocked handset then yes we would be in samsungs hands also with firmware that had nothing at all to do with vodafone.
However we have vodafone phones waiting on vodafone firmware. Yes thats vodafone firmware as it goes through vodafone first. This is now vodafones firmware that is having trouble at samsungs end (not the internation unlocked firmware) so i am deeply offended that you think you can just sit there and wipe your hands of it and tell people to either contact samsung instead of you guys doing it or to wait for the next weekly update and after 5 weeks of that i am offended by that suggestion also.
We deserve to have vodafone contact samsung directly and get a real answer for us and an actual ETA for us.
I know. contact samsung myself, wait for next weeks update or your waiting for samsung to contact you.
I am not the only one now looking at leaving vodafone. Most of my friends either have or are about to due to this with the s4 AND other handsets.
05-12-2014 11:39 AM
I tried to contact Samsung and all I got i.... Go contact your phone provider answer.
They had no clue what I was talking about.
This is going nowhere and I do know for sure that Samsung is not going to be my next phone but don't make us make the decision to go to another provider as the others got the update already but you guys are still dragging with it.
I know most of it is not your faulty, but if it's sitting with Samsung and us now getting much from Samsug when we contact them then I think Vodafone needs to get more involved and put some pressure on Samsung.
We are hopeless here and this waiting game is just getting quite rediculous.