Prepaid

[nickyn]

Hello,

I accidentally changed my pre-paid plan to Vodafone International $50 instead of the 365 Day cap. Is there any way I can change this? 

Thankyou,

[Bruno]

Hi nickyn,

nickyn wrote:

I accidentally changed my pre-paid plan to Vodafone International $50 instead of the 365 Day cap. Is there any way I can change this? 

I can certainly help get you back on the right recharge option. 

In order to do this for you, I will need to get some more specific information. Can you please email me at online.help@vodafone.com.au with the code C217CBFBI in the subject field. In your email, please include the information explained in this link.

Once I've received your email, I can change your recharge type for you and transfer your remaining credit balance.

In the meantime, if there's anything else that I can help you with, please let me know.

Cheers,

-Bruno.

[Andyroo]

Hi, I have the exact same problem...

do I just email you with the same code or do I need a new one?

Thankyou

[Dana]

Hi Andyroo,

---

Andyroo wrote:

Hi, I have the exact same problem...

do I just email you with the same code or do I need a new one?

I can look into that for you but I will need to issue a new code to you.

It is the 365 day option you want to move the incorrect recharge to and it was the $50 Prepaid International that you purchased?  If you could let me know in the email that you send and I can make sure that the right inclusions are put onto your account.

To send me an email I have sent you a PM with my contact details and to access  your Private Messages please click on this link, alternatively you can click on the envelope at the top of this page.  

I look forward to hearing from you.

Cheers,

Dana.