Prepaid

[TaraCarley]

Hi there, I got a Vodafone Prepaid Sim Card and Account  a few months ago but unfortunately  lost my phone. I have now got a new Prepaid Phone and Sim Card. With my old sim I recharged online, and tonight  by habit Ive logged into the wrong account and have now recharged my OLD sim card. Is there a way I can transfer the credit form this old account to my new account?

[Amy_W]

Hi TaraCarley,

I hope you've been having a great morning so far. 

---

TaraCarley wrote:

Hi there, I got a Vodafone Prepaid Sim Card and Account  a few months ago but unfortunately  lost my phone. I have now got a new Prepaid Phone and Sim Card. With my old sim I recharged online, and tonight  by habit Ive logged into the wrong account and have now recharged my OLD sim card. Is there a way I can transfer the credit form this old account to my new account?

---

I would like to look into your account and see what I can do to correct the recharge. The best way to do this is by inviting you into my email contact. This will allow me to verify your account information and protect your privacy.

I have sent you a private email which you can access Here the email contains a link to what will be helpful in the body of the email. Can you kindly include both mobile numbers and Account PINs please.

Feel free to ask any questions that you may have.

Cheers,

Amy