Prepaid

[yodon]

I requested the refund for the amount which hasn't come to my account just charged to credit card

by e-mail more than a month ago.

Still no refund yet.

Please let me know the e-mail address for the refund request.  I would like to try it again.

[Caitlin]

Hi yodon,

yodon wrote:

I requested the refund for the amount which hasn't come to my account just charged to credit card

by e-mail more than a month ago.

I can certainly take a look into this for you. What email address did you send your refund request to? If you sent an email to us, you'll need to ensure that the unique email code that was provided to you is placed in the subject field, otherwise we may not receive your email.

yodon wrote:

Still no refund yet.

Please let me know the e-mail address for the refund request.  I would like to try it again.

I've sent you a private message with my email contact details for you to forward your Vodafone account information to. Once I've received your email, I will take a look into your refund request.

Thanks,

Cait

[EDIT: Applying HTML]

[yodon]

Thanks for your response.

I sent e-mail which is requesting refund to vodafone.prepaidcare@3globalservices.com. 

No e-mail recieved at all since then.

[Charlotte]

Hi yodon,

---

yodon wrote:

Thanks for your response.

I sent e-mail which is requesting refund to vodafone.prepaidcare@3globalservices.com. 

No e-mail recieved at all since then.

---

We can certainly help you! Were you able to send through you details to Cait with the information requested through the Private Message? Our email address is online.help@vodafone.com.au if you could please send through your details we can get this sorted for you as soon as possible.

Thank you,

Charlotte