Prepaid

[TracieGreen]

We have 3 phones with Vodafone and all have had intermittent internet access since very early this morning. More no access than access. At the present time none of us have any access at all.

 Two phones are Huawei U8510 and the other is an INQ Cloud Touch. Your service status page says there are no problems but obviously there is.

EDIT**** My postcode is 2759

[SharonStone]

I am having the same problems, plus no SMS all day.

My postcode is 3182, however. God knows what's going on.

[Peter]

Hi girls - there are some problems listed on the (new) Network Status page that may be to blame:

http://support.vodafone.com.au/articles/FAQ/Network-Status-Page

[TracieGreen]

The status of that work is apparently completed. At the time of typing this reply I have had access for about 5 minutes but the other two phones don't. Go figure.....we're in the same room.

[Peter]

I looked here too but there aren't any listed problems.  However, when upgrades are scheduled, there are sometimes service interruptions.

Network upgrades by postcode

http://www.vodafone.com.au/personal/aboutvodafone/network/network-upgrades/index.htm

[TracieGreen]

Yep, I had looked there also.

[Peter]

Must be Acts of God then. More seriously though, have you tried non-3G service instead?  Phones are supposed to switch between 2G and 3G automatically, but it's often more reliable to switch to GSM only.  Just to get a basic service, phone & voice.

[Bart]

Hi guys,

There were some reported issues that may have been causing network access difficulties you've mentioned. These have since been listed as resolved; please let me know if you're still experiencing difficulties in a particular area and we'll investigate further.

Many apologies for any inconvenience caused.

Thanks, Bart.