Prepaid

[markdaley]

I just registered my sim and get this errro when I try to register for MyVodaphone

Sorry you have entered an incorrect username, please try again. If you continue experiencing problems please call customer care on 1555 (free call) from your Vodafone mobile or 1300 650 410 from another phone (standard call rates apply).

[Sarah_C]

Hi markdaley,

I can definitely help you register for MyVodafone.

markdaley wrote:

I just registered my sim and get this errro when I try to register for MyVodaphone

 Sorry you have entered an incorrect username, please try again. If you continue experiencing problems please call customer care on 1555 (free call) from your Vodafone mobile or 1300 650 410 from another phone (standard call rates apply).

Are you using a prepaid mobile broadband service, or an iPad service? If so, these are not compatible with MyVodafone, so you won't be able to register. If you're trying to use a prepaid mobile broadband service then you'll manager your account by going to our mobile broadband manager and entering the service number here.

Did you receive a TXT message regarding an automatic MyVodafone registration? The TXT will contain your username and a temporary password which you will be required to change when you log in. If you did receive a TXT, can you try logging in to MyVodafone rather than registering? Let me know how you go.

If you're still unable to log in or register, I'll need to take a further look in to this for you. I'll need some account information from you which cannot be discussed in the Community, so I have sent you a private message which you can access by clicking on the small envelope in the top right hand corner of this page, or by clicking here.

Regards,

Sarah.