11-04-2011 02:37 PM - last edited on 14-08-2012 03:20 PM by Bart
If you're facing any problems with your service, our help and support guys would like you to try the following steps
First up a few things you can quickly and easily try on your own:
Thanks for reading, and hopefully some issues have been resolved or identified. If not, we've got a few more posts below for you to read.
11-04-2011 03:42 PM
Still facing problems? It's time for some more troubleshooting.
|Your Sim||Friend's Sim|
|Your Mobile||Technical Issue||?|
That's the end of the advanced troubleshooting we want you to take care of. If you've tried all of these steps and are facing problems with your service, help and support might direct you to the next post. Feel free to copy and paste it in your reply if asked to.
11-04-2011 03:44 PM
Please copy and paste this text into your reply if asked by help and support.
Please include section A and B. Repeat section A for any areas experiencing service difficulties.
Service difficulties (Call drops, Unable to send SMS, slow data speeds, No signal ETC):
Time of day (AM/PM, times , be specific):
How long has it been occurring:
Any other Vodafone users identified the same issues?:
Mobile Device in use:
Device used for isolation test:
How long have you had the device? :
Any other comments: