Network

[Sturt]

Hello,

 ONCE AGAIN, I am experiencing NO SERVICE IN THE TUMUT, NSW, 2720 AREA (2G network) WHY IS THIS ALWAYS HAPPENING? I still haven't been compensated for the last outage of over 5 days. I am considering contacting the ombudsman, what a disgrace!!!!!!

[Nick]

Hi Sturt,

Sturt wrote:

 ONCE AGAIN, I am experiencing NO SERVICE IN THE TUMUT, NSW, 2720 AREA

This is definitely an issue we're aware of. Our technicians identified it yesterday afternoon and have been working since  then to get the network back up and running. We anticipate that they will have have this resolved shortly.

The disruption is listed on our Postcode Checker, here. Any updates will be posted there as they become available. Intermittently restarting your phone will help it to reconnect with the network as it comes back online.

If you'd like to discuss your account, then I'd be more than happy to do so. I've sent you a PM with my email address, which you can access by following this link. If you'd like to discuss your particular situation, then please send through your details.

Let me know if you have any other questions.

Thanks,

Nick