Hi, i recently bought an Iphone 4 online. I recieved my account number and everything was approved. After a week i still hadnt recieved the phone. I called vodafone customer service and they said the phone wasnt in stock and to call back in a few days. I did call back only to hear my order had me cancelled. Why? I am not happy and extremely dissapointed with vodafone's service.
We have a great FAQ here on the Community, detailing what to expect when you order an iPhone - it contains delivery information, how to track your order etc - you can find it here.
The experience you describe is not what I would expect for any of our customers, and I can appreciate that you want some answers.
When you place an order, we will confirm we have received your order by email or txt - if it's a new connection we will email you the order confirmation, and we will txt you if it's an upgrade. Did you receive an order confirmation from us?
There are a number of reasons an order might be cancelled, and I would like to take a closer look at your order to understand what’s happened in your situation. In order to do this, I will need to access your personal details, and so would like to move our conversation to email.
I have sent you a Private Message (PM) with my email contact details, and the information I will need to review your order – you can access your PMs by clicking this link here.