My Vodafone, Self Service and the Vodafone Website

[Oz]

Hello,

I'm trying to help my sister out who cannot register for her myvodafone login. She was on Three and was migrated to Vodafone some time ago, but hasn't been able to register on myvodafone (also for quite some time). She said she previously called support up and they said they'd try and fix it and to wait and try again. I believe she did this a number of times, each time calling support without success, and has just left it out of frustration.

I believe this is a common issue with people who were migrated from Three to Vodafone. The error she receives if she tries to register is:

Sorry, there appears to be a technical problem. Please try again later or for assistance contact customer care on 1555 (free call) from a Vodafone mobile or 1300 650 410 from another phone (standard call rates apply).

What is the best way she can get this resolved?

Thanks!

[Madeleine]

Hey Oz,

Oz wrote:

Hello,

I'm trying to help my sister out who cannot register for her myvodafone login. She was on Three and was migrated to Vodafone some time ago, but hasn't been able to register on myvodafone (also for quite some time). She said she previously called support up and they said they'd try and fix it and to wait and try again. I believe she did this a number of times, each time calling support without success, and has just left it out of frustration.

That's sweet of you to help your sister out. It's a shame to hear the transition from 3 to Vodafone wasn't as smooth as we'd of liked it to be for her. You've come to the right place and I can certainly help you with this. This issue isn't common but I have seen it a couple of times. Could you please confirm for me that your sister has attempted to register by completing the following? Accessing the Vodafone Webster here and then selecting "Register My Vodafone" on the left-hand side of the page under the login area? Is this where she gets the error below?

 Sorry, there appears to be a technical problem. Please try again later or for assistance contact customer care on 1555 (free call) from a Vodafone mobile or 1300 650 410 from another phone (standard call rates apply).

I've sent you a private message with my email address. Can you please send me the requested details so that I can access your sister's account and get this manually reset from my end.  Make sure to pop specified code in the subject field so the email will be directed to me.

In the meantime is she using the 1512 to check her bill amounts and usage for the month? To do this she'll just need to send a blank TXT to or phone 1512. This is a completely free service.

I look forward to hearing back from you soon and getting your sisters account up and running as quickly as possible

Cheers, Madeleine

[Oz]

---

Madeleine wrote:

Could you please confirm for me that your sister has attempted to register by completing the following? Accessing the Vodafone Webster here and then selecting "Register My Vodafone" on the left-hand side of the page under the login area? Is this where she gets the error below?

---

Hi Madeleine,

Thanks for the response. That is correct and is precisely where and how the error occurs.

---

I've sent you a private message with my email address. Can you please send me the requested details so that I can access your sister's account and get this manually reset from my end.  Make sure to pop specified code in the subject field so the email will be directed to me.

In the meantime is she using the 1512 to check her bill amounts and usage for the month? To do this she'll just need to send a blank TXT to or phone 1512. This is a completely free service.

I look forward to hearing back from you soon and getting your sisters account up and running as quickly as possible

Cheers, Madeleine

---

I've replied to the PM due to the technicality discussed within.

Regarding her bills, I'm not quite sure how she is keeping track. I will forward on the method described in case she is unaware.

Thank you again.

[Sarah_C]

Hey Oz,

Oz wrote: 

Thanks for the response. That is correct and is precisely where and how the error occurs.

Thank you very much for the information.

I'd just like to confirm, does the error appear when she tries to register on alternative browsers, such as Google Chrome or Mozilla FireFox? The reason I ask, is that our website works better on these browsers. 

Can you include the answer to this in your email to us? Madeleine will be able to investigate this via email, and make sure your sister is able to register and use MyVodafone correctly.

Regards,

Sarah.

[Oz]

Hi Sarah.

I've essentially handed the job of sending that email over to her, as it required her account PIN etc. (I believe she has sent it as of yesterday). However, I can tell you that Mozilla Firefox was used during the attempt. I tried the MyVodafone app (Android) on her phone directly, but that too failed with the exact same error.

Thanks again.

[Charlotte]

Hi Oz,

---

Oz wrote:
I've essentially handed the job of sending that email over to her, as it required her account PIN etc. (I believe she has sent it as of yesterday). However, I can tell you that Mozilla Firefox was used during the attempt. I tried the MyVodafone app (Android) on her phone directly, but that too failed with the exact same error.

Thank you for letting us know, we'll be able to get this sorted for her as soon as possible.

Cheers,

Charlotte

[Oz · Accepted solution]

Just to tie this off, it was fixed after requiring some higher level support people to look into it. Not sure exactly when it was fixed, but she's now registered and working, and was kept up-to-date throughout.

Thanks all and to Vodafone support here for getting the ball rolling 

[Nilay86]

Hello

I migrated from Three to Vodafone a week ago. I received and activated my handset HTC one x on tuesday 11th dec 2012.

Everytime i try to register to My vodafone on webiste or on phone it says "This mobile number is not valid. Contact customer care" which i did and they said it has been sent to back department or something and will be solved in 72 hours !!!

I never got any reply back since then and to this day i still cannot register to MY Vodafone !!!

PLEASE HELP !

Nilay86

[Chris_B]

Hey Nilay86,

Everytime i try to register to My vodafone on webiste or on phone it says "This mobile number is not valid. Contact customer care" which i did and they said it has been sent to back department or something and will be solved in 72 hours !!!

I'd like to check your account to see how the resolution is going. I'll let you know how it's looking, help push it along if needed and get you up and running.

To do this I need some of your information, so I've send you a private message here with my contact details.

I'll keep an eye out for your email and get you on My Vodafone as soon as possible.

Cheers,

Chris

[Nilay86]

Hello Chris

What kind of information would you liek me to provide you ?

If the reply you gave me on vodafoen forums is a private message then do you think its secure to provide my information here? I did not get any other email other than a reminder that someone has replied to my email.

thank you for considering my problem

Nilay