My Vodafone, Self Service and the Vodafone Website

[nguyenbooo]

Thanks

Last time, I saw my order time (estimated delivery date is 5 April 2012). At this day, I called Vodafone customer care. Then, told me " your order has been cancel because cannot find your address). So, if i never called Vodafone, I would not know that. (Is this right?)

Why Vodafone do not contact me to notify for this problem by email or my phone number before i call them ??? ( is this a rule?

So, perhaps I am a new customer and do not know Vodafone's rules

Help me to know exactly Vodafone's rules.

Thanks for replying.

[Caitlin]

Hi nguyenbooo,

If your order has been cancelled due to not being able to locate your address, this may be because your address was not correctly submitted through with your order or is not registered with Australia Post and therefore unable to be located by Australian Air Express.

You also need to ensure that if you wish to have your order delivered to a unit/apartment, you need to include your unit or apartment number. If you are having your order delivered to a work address, the business name and shop/floor/suite number also needs to be included.

I would like to take a look into your order for you and where necessary have your device reordered and re sent to you. I've sent you a private message containing my email contact details for you to forward your order information to. Please note that I am unable to provide support through PM and will wait for your email.

Thanks,

Cait

[Cronodox]

Hi To whom it may concern

i have ordered my samsung galxy s2, 3 days ago, and i havent recieved it yet. I recieved an email :

Hi, 

Thank you for ordering through our online store. 

The application for the Samsung Galaxy S II (Black) $29 cap plan for 24 months has been flagged as you recently upgraded your existing account to the same handset under VF number (VF107876357).

This email is to confirm that you would also like to add a brand new service to your account with the same handset Samsung Galaxy S II (Black) $29 cap plan for 24 months.

If the application was a mistake and you only wanted to upgrade please provide us with the confirmation within 72 hours by calling us on 1300858469 between 8 am to 8 pm (Monday to Sunday) or by replying to this email or your application will be closed. 

Kind regards, 
Prasad
Online Exception Team

TRACKING NUMBER: A00003501246-00011330315

but what is supposed to happen after that, i verified that i only wanted the one phone and my phone status, still says order being processed. Since i need the phone asap for work related issues i really needed it in the 1-2 buisness days, how much longer am i going to have to wait? 

[Maddie]

i have ordered my samsung galxy s2, 3 days ago, and i havent recieved it yet. I recieved an email : 

Thank you for ordering through our online store. The application for the Samsung Galaxy S II (Black) $29 cap plan for 24 months has been flagged as you recently upgraded your existing account to the same handset under VF number (VF107876357). This email is to confirm that you would also like to add a brand new service to your account with the same handset Samsung Galaxy S II (Black) $29 cap plan for 24 months.

I verified that i only wanted the one phone and my phone status, still says order being processed. Since i need the phone asap for work related issues i really needed it in the 1-2 buisness days, how much longer am i going to have to wait?

Hi Cronodox, 

I'm more than happy to check the status of these two orders for you and confirm what 's happening, as I can appreciate how important this is, especially for work purposes. 

To do this I'll need to take our conversation private, to confirm some personal details before accessing your account. I've sent you a Private Messagee advising how and what information to send through. You can access this message by clicking here.

Thanks,

Maddie 

[nguyenbooo]

Hi! absolutely I got my iPad by your helping

Thanks so much

So, now I get a sim, but I do not know my sim number and my usage internet and how can I know my Bill for per month

Can you help me?

Thanks

[Nick]

Hey nguyenbooo,

---

nguyenbooo wrote:

So, now I get a sim, but I do not know my sim number and my usage internet and how can I know my Bill for per month

Can you help me?

Great to hear you've received your iPhone. Are you enjoying using it?

You can check your usage and your monthly bills by signing up to My Vodafone. When you register for My Vodafone, we will send you a TXT with your temporary password. 'But iPads cannot receive TXT messages' I hear you say. And you are right. This is where you need to get a little bit tricky. To receive the TXT, you will need to pop your iPad micro SIM in to a device (such as an iPhone) that can receive TXTs. You will then be able to access the temporary password and continue with your My Vodafone registration.

When you pop your SIM in to a phone, make sure not to send any TXTs or make any calls, as these aren't covered by your iPad plan. Simply pop it in, register for My Vodafone, receive the temporary password via TXT, then take the SIM back out and return it to your iPad.

To register for My Vodafone, you will need the mobile number for your service. I can help you get this. If you'd like me to find your mobile number for your iPad, can you please forward some details to me via email? I will send you a PM with my email address, which you can access by following the link here.

Alternatively, you can call Care on 1300 650 410 and they will be able to let you know straight away.

Cheers,

Nick

[nguyenbooo]

Lovely!

I will follow to your instruction. That's cool!

I will put my micro sim to iPhone to get my phone number that's easy and quickly

Now, I'm understand

Thanks for everything.