My Vodafone, Self Service and the Vodafone Website

[iscooljoey2]

Started a new contract with Vodafone about a week ago. Registered for myvodafone, and it worked for a day or two. Since then, it hasn't work, won't let me reset/forget password, or register. Rang up the call center, and they said they can't help me, and all I can do is wait.

How can I be expected to controll my usage when there is no way I can check! BTW, 1512, is incorect too, as it is not dispaying my voda to voda dollars. Grr...

[Bree]

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iscooljoey2 wrote:

Started a new contract with Vodafone about a week ago. Registered for myvodafone, and it worked for a day or two. Since then, it hasn't work, won't let me reset/forget password, or register. Rang up the call center, and they said they can't help me, and all I can do is wait.

How can I be expected to controll my usage when there is no way I can check! BTW, 1512, is incorect too, as it is not dispaying my voda to voda dollars. Grr...

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Hey iscooljoey2, 

Welcome to Vodafone & The Community! 

I can certainly understand that checking your usage is a vital part of your phone service with Vodafone and I would love to look into this for you and see what may be causing this.

How are you trying to access your My Vodafone Account? Is it via your handset or a Computer? Have you tried alternative ways to access your My Vodafone, for example if you have been trying to check it on your device have you tried on a computer or vise versa. 

1512 will show your usage however it can be up to 48 hours behind as it gets this information from your My Vodafone account.

Let me know. 

Thanks,

Bree

[iscooljoey2]

Hi Bree,

Thanks for the message. I have tried both on device and computer, but none work. Initally, when I first got th the service it did, but now it does not. I also have an issue with the 1512, as my voda $ are not showing up, and I am unable to check if money from my voda$ is coming out of my credit... (by voda$ I mean v2v mins) But I already have a techinical suppport ID for it, but not the myvodafone issue...

Thanks,

Joseph

[Jess]

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iscooljoey2 wrote:

 I also have an issue with the 1512, as my voda $ are not showing up, and I am unable to check if money from my voda$ is coming out of my credit... (by voda$ I mean v2v mins) 

Hey iscooljoey2, 

Can you tell me if you are calling or sending a TXT to 1512? 
If you haven't called, can I get you to do so and at the end Lara will ask if you would like a TXT of your usage details to you. Say yes at this time and let me know if your V2V dollars are reflecting on that message sent to you.

Thanks
Jess  

[iscooljoey2]

Hi Jess,

Thanks for the message. I have already been issued two referance numbers for these issues. Is there any way to check on their progress?

1-16374949672

1-16355088443

I also had a handset swap due to an issue with the phone, is there any way to check on that order? I wasn't given any referance numbers or anything...

Thanks,

Joseph

[Charlotte]

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iscooljoey2 wrote:

Thanks for the message. I have already been issued two referance numbers for these issues. Is there any way to check on their progress?

I also had a handset swap due to an issue with the phone, is there any way to check on that order? I wasn't given any referance numbers or anything...

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Hi Joseph,

As your enquiry and issue is very account specific I'd like to take a look into your account and see what is happening. 

I'll be able to check on your reference numbers and we will be able to discuss your handset swap. Please email me a link to this post on the Community to online.help@vodafone.com.au with this code in the subject C211CCGBE and please include this template in the body of the message. Once I receive your account information I will be able to investigate your issues and we can have a chat about your account in more detail.

Thank you,

Charlotte

[iscooljoey2]

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Charlotte wrote:

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iscooljoey2 wrote:

Thanks for the message. I have already been issued two referance numbers for these issues. Is there any way to check on their progress?

I also had a handset swap due to an issue with the phone, is there any way to check on that order? I wasn't given any referance numbers or anything...

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Hi Joseph,

As your enquiry and issue is very account specific I'd like to take a look into your account and see what is happening. 

I'll be able to check on your reference numbers and we will be able to discuss your handset swap. Please email me a link to this post on the Community to online.help@vodafone.com.au with this code in the subject C211CCGBE and please include this template in the body of the message. Once I receive your account information I will be able to investigate your issues and we can have a chat about your account in more detail.

Thank you,

Charlotte

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Thanks, Charlotte. Awaiting your reply..