My Vodafone, Self Service and the Vodafone Website

[Dave2011]

It is improving. Now shows 2760.3 MBof 7168.0 MB used, just 1 Gb too high now.

[Dave2011]

When was this last email sent to me? The last one I have seen I replied to. ???

[Bart]

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Dave2011 wrote:

When was this last email sent to me? The last one I have seen I replied to. ???

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Hi Dave,

I've just followed up on your last email; apologies if the previous reply didn't reach you correctly.

Many thanks, Bart.

[Dave2011]

Today no wireless broadband. lastnight upgrades being done locally, so looks like it hasn't worked out well. modem registers but no internet access, even though it is connecting on Hsdpa. Oh the many woes of this network just keep on coming.

[Dave2011]

Forgot to mention. Posting this using my Optus Prepaid Wireless Broadband. Comes in handy when Vodafone is out of action, so glad I kept it, but shouldn't have to.

[Dave2011]

My Vodafone Wireless Broadband has decided to work. Wish users were notified about these matters, and when to expect service restoration. I can guess what the answer to this will be, but modern technology is available to report faults and failures, to the appropriate personnel, to enable this to happen.

[Maddie]

My Vodafone Wireless Broadband has decided to work. Wish users were notified about these matters, and when to expect service restoration. I can guess what the answer to this will be, but modern technology is available to report faults and failures, to the appropriate personnel, to enable this to happen.

Hi Dave,

I can appreciate how frustrating it can be when you're not able to get online when you need to. In regards to coverage issues, different factors can effect coverage for example a faulty device, network outages, many people using the network in your area and also network upgrades.

You mentioned there have been upgrades in your area. It would be great if you could let me know your suburb and postcode, as this will allow me to check the upgrades and for any known issue that have been reported in your area. 

Is this the first time you've experienced connectivity issues and do you know if any other Vodafone users in your area also experienced problems at this time? 

I look forward to helping you further with this. 

Thanks, 

Maddie

[Dave2011]

Best ever Broadband Speed Test Results, on my Vodafone Wireless Broadband service. Hope this is ongoing.

Test run on 01/03/2012 @ 07:55 AM

Mirror: Optus
Data: 3 MB
Test Time: 8.74 secs

Your line speed is 2.8 Mbps (2804 kbps).
Your download speed is 351 KB/s (0.34 MB/s).

[Bree]

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Dave2011 wrote:

Best ever Broadband Speed Test Results, on my Vodafone Wireless Broadband service. Hope this is ongoing.

Test run on 01/03/2012 @ 07:55 AM

Mirror: Optus
Data: 3 MB
Test Time: 8.74 secs

Your line speed is 2.8 Mbps (2804 kbps).
Your download speed is 351 KB/s (0.34 MB/s).

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Hey Dave, 

That's awesome news, those speeds are great! 

Please let me know if there is anything else I can help with in the future. 

Thank you,

Bree