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Manage global roaming settings error

Occasional Poster
dasjournal
Posts: 20
Registered: ‎21-10-2011

Manage global roaming settings error

[ Edited ]
by Occasional Poster
Message 1 of 5 (1,126 Views)

Hi, I'm trying to modify my global roaming settings via My Vodafone. Each time after I enter my PIN, I get the following error:

 

"You are unable to manage roaming settings for 04xxxxxxxx.
Please call Customer Care on 1555 to resolve this issue."

 

I called customer care and had the roaming settings confirmed as activated, which is fine, but why am I not allowed to change my settings?

Occasional Poster
dasjournal
Posts: 20
Registered: ‎21-10-2011

Re: Manage global roaming settings error

by Occasional Poster
Message 2 of 5 (1,074 Views)

Has anyone else encounterd this permissions error in My Vodafone? It doens't have to be for romaing settings...

Help and Support
Dana
Posts: 2,332
Registered: ‎01-03-2011

Re: Manage global roaming settings error

by Help and Support Help and Support
Message 3 of 5 (1,066 Views)

dasjournal wrote:

Hi, I'm trying to modify my global roaming settings via My Vodafone. Each time after I enter my PIN, I get the following error:

 

"You are unable to manage roaming settings for 04xxxxxxxx.
Please call Customer Care on 1555 to resolve this issue."

 

I called customer care and had the roaming settings confirmed as activated, which is fine, but why am I not allowed to change my settings?


Hi dasjournal,

 

You should definitely be able to toggle your International Roaming settings on and off yourself and I will gladly look into it for you.

 

As you are entering a pin number I assume that you are trying to do this through your MyVodafone account through your handset.  Have you tried to login via PC and does the same error occur?  This will just let me know if it's a handset or MyVodafone account issue.  If it does then I can certainly escalate the issue to get it rectified for you.

 

If you could get back to me then I will be able to investigate further for you.

 

Cheers,

Dana.

Occasional Poster
dasjournal
Posts: 20
Registered: ‎21-10-2011

Re: Manage global roaming settings error

by Occasional Poster
Message 4 of 5 (1,063 Views)

Hi Dana,

 

Thank you for your reply. I have tried to access the roaming settings through my PC and my iPhone. The error is the same on both devices.

 

Kind regards.

Help and Support
Charlotte
Posts: 2,606
Registered: ‎02-11-2011

Re: Manage global roaming settings error

by Help and Support Help and Support
Message 5 of 5 (1,047 Views)

dasjournal wrote:

Hi Dana,

 

Thank you for your reply. I have tried to access the roaming settings through my PC and my iPhone. The error is the same on both devices.

 

Kind regards.


 

Hi Dasjournal,

 

Thank you for providing the extra information.

 

I would love to look into this for you and escalate the issue. If you could please send through your account details I will be able to investigate. I have sent you a Private Message with my contact details.

 

Look forward to hearing from you soon.

 

Thank you,

 

Charlotte

 

 

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