My Vodafone, Self Service and the Vodafone Website

[sexayladey]

i don't know my four digit pin. what do i do?

[Bruno]

Hi sexayladey,

sexayladey wrote:

i don't know my four digit pin. what do i do?

I can certainly help you retrieve your account PIN. In order to do so, I will need to get some specific information form you, so I've sent you a private message with my contact details. 

Once I've received your email, I will give you a call to confirm some information and then be able to provide your PIN number for you. 

Please also be advised that you must be the account holder of the service to retrieve your PIN number.

I'm looking forward to your email so that I can get this sorted out for you and if you have any other questions in the meantime, please let me know.

Cheers,

-Bruno.

[Sammie94]

Hi
I forgot my Account PIN. Can you help me to find out it?
Thanks,
Sammie

[Nick]

Hey Sammie,

Sammie94 wrote:
I forgot my Account PIN. Can you help me to find out it?

Do you mean your My Vodafone password or your account enquiry PIN?

If you're not able to log in to My Vodafone because you've forgotten your PIN, then you can have a new temporary password sent to you by selecting the 'Forgotten your password?'

If it's your account enquiry PIN that you're missing, then I can help you work out what it is. I'll need to get some more details from you first though. Are you able to email them through to me?

Please send an email to online.help@vodafone.com.au with 851CNSGI in the subject. Please ensure you include the information listed in our email guide.

Alternatively, you can call Care on 1555 from a Vodafone mobile, or on 1300 650 410 from any other phone. Make sure you have your details handy, including the ID that you used to sign up for the service.

Is there a particular reason you're looking to access your account? If you have any questions or concerns, or need to make any changes, I can help with that too! Just let me know.

Cheers,

Nick

[DeNguyen]

Can you please help me? I forgot my pin and I want to view my billing online. Thanks.

[Bruno]

Hi DeNguyen,

DeNguyen wrote:

Can you please help me? I forgot my pin and I want to view my billing online. Thanks.

I can certainly help you retrieve your PIN and view your bills online. 

As Nick has explained in his post above, if you've forgotten your access PIN for My Vodafone you can create a new PIN by clicking on the forgot my password link here.

If you've forgotten your account PIN, I can help retrieve it for you. In order to do this, I will need to confirm some more specific information with you, so I've sent you a private message here with my contact details.

Once I've received your email, I will give you a call to confirm the information I need and I will be able to retrieve your PIN for you. In the meantime, please let me know if you have any other questions.

Cheers,

-Bruno.

[Frank1046]

Hi,

I forgot my 4 digit pin aswellis could you please help me find it over email

[Jess]

Hey Frank1046,

---

Frank1046 wrote:

I forgot my 4 digit pin aswellis could you please help me find it over email

---

I certainly can help you out with retrieving your 4 digit PIN. In order for you to retrieve this you will need to be the registered account owner.

Can you please email online.help@Vodafone.com.au with the code 456CJCGI in the subject and include the details requested from our email guide located Here. Can you please also include your Full Name & Date of Birth; Your Address, The Photo ID used at connection as well as the ID reference number. If you do not want to include these details please include a contact number and a good time to attempt to call you.

Look forward to getting this fixed up with you.

Jess

[Vongvateysok]

Hi, I actually forgot my 4 digits pin, is there anyway I can get it back? Pls help

[Maddie]

Hi there,

Vongvateysok wrote:Hi, I actually forgot my 4 digits pin, is there anyway I can get it back? Pls help

I'll certainly help you retrieve your account PIN, as it's important that you have access to your account information when needed.

To do this I'll need to move our conversation to email, as I'll need to confirm your mobile number to contact you and this  can't be shared publicly.

Once I receive your email, I'll be able to arrange to call you at a time that suits you. Over the phone I'll have to ask you a few details to identify you as the account holder, before letting you know your account PIN.

I've sent you a personal message advising how and what information to send through. You can access this message by clicking here.

Alternatively you can contact our care team on 1555 from a Vodafone mobile, or 1300 650 410 from any other phone to find out your account PIN.

I look forward to your email and please let me know if you have any other questions or concerns.

Thanks,
Maddie