I am having the same problem, have tried and been locked out multiple times except my question asks me what is the name of my pet which i have 7 of and i have tried each animal and they all came up wrong. Have only just started a vodafone sim so it cant be any animal in which i had and has passed away
I can understand this may be frustrating, and I'll help you gain access to your My Vodafone account.
Have you been able to access My Vodafone previously, or is this the first time you've tried to log in? You will need to make sure you have resgistered, and you can do so by clicking 'Register for My Vodafone' on our My Vodafone home page.
Do you have a mobile service, or prepaid mobile broadband? If you have a prepaid mobile broadband service, My Vodafone is not available to you. You'll need to log in to your account here.
I suggest running through the FAQ's that Peter has posted below (thank's mate!), and let me know how you go.
If you are still having trouble, I can reset your My Vodafone password via email. I have sent you a private message containing my contact details and information I'll require from you. Please note I'm unable to provide assistance via private messages and will wait for your email or community reply.
Me too. Tried from the app, said my password had been changed (which it hadn't) and now I can't log in. I've used 2 of my 4 attempts. Can someone please help all 3 of us? I've gone through the relevant FAQ, but that doesn't fix it. Thanks in advance.
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This certainly sounds like there may be an issue with the system. I would love to look into this for you and to be able to do this, I will need you to email me. Can you all Please email me at firstname.lastname@example.org with the below code in the subject line and the information in our email guide here in the body of your email with your details filled out.
raina_dann please use code C501CBPMV in the subject line, lja please use code C502CBPMV in the subject line and dannyg931 please use code C503CBPMV.
I look forward to hearing from you and all investigating this further. Until we're able to login to My Vodafone successfully, please check your usage by sending a blank text to 1512 or calling the same number.