Mobile Broadband

[davidkang]

vodafone pocket wifi 2  - huawei E585 - is very slow and unlimited slow.

I'm very upset in Lidcombe, NSW, 2141. 

Why is Vodafone Pocket wifi 2 so slow ? 

I tested the internet speed

#1 . TPG ADSL 2 - LAN Cable 

Result: Wow speed

#2.  Three Pocket Wifi 2 - Huawi E585

Result: Reasonable

#3. Vodafone Pocket Wifi 2 - Huawi E585

Result: It took for ages to open the website http://speedtest.net/ . 

so I couldn't be patient to do speed test.. 

http://goo.gl/GQSV0

I tried to swap Three Pocket Wifi and Vodafone Pocket Wifi Sim card but results were same = UNLIMITED SLOW.

so now What kind of options do I have ? 

[James]

Hi david,

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davidkang wrote:

vodafone pocket wifi 2  - huawei E585 - is very slow and unlimited slow.

I'm very upset in Lidcombe, NSW, 2141. 

Why is Vodafone Pocket wifi 2 so slow ? 

I tested the internet speed

Thanks for taking the time to collate those figures and give me a rundown on the current performance of your Pocket WiFi 2. The speeds you have described and the service you are currently experiencing is definitely not the kind of performance we have intended for our customers, particularly in an area with great coverage, such as yours. 

Checking over our coverage map, I can see there are a few areas in Lidcombe that are high traffic areas, which could be having an impact on your service, especially at times of the day when there are quite a few users jumping on. Do you find that there are times of the day when your service is quicker than others? Also, I'm interested to know if you have taken your Pocket WiFi to a different location, and if that brought any different results. For an area with great coverage such as yours, moving the device to a different location is a good way to isolate the issue to a particular area. For example, if you were to take the WiFi down the road and get good speeds, this suggests that the issue may be specific to a small area situated around your home, which in that case will require further investigation.

I tried to swap Three Pocket Wifi and Vodafone Pocket Wifi Sim card but results were same = UNLIMITED SLOW.

so now What kind of options do I have ? 

I'm really looking forward to getting some more information so we can explore some what options are available. I really appreciate the initial info you have provided, and once you get back to me, I'll continue to assist you in the best way I can.

Kind Regards,

James.

[davidkang]

Thank you for your reply. 

Do you find that there are times of the day when your service is quicker than others?

>> From the date I received it, it has been slow and even every moment . 

Also, I'm interested to know if you have taken your Pocket WiFi to a different location, and if that brought any different results. For an area with great coverage such as yours, moving the device to a different location is a good way to isolate the issue to a particular area. For example, if you were to take the WiFi down the road and get good speeds, this suggests that the issue may be specific to a small area situated around your home, which in that case will require further investigation.

>> Tomorrow Morning I'll test it. let you know ASAP. 

(before the testing, Why Three Pocket Wifi 2 works fine at the same condition ? Any comments ? ) 

[davidkang]

this is the test result. 

so my room location and structure are making trouble. 

What sort of solutions can I have ? 

Do I need to set up Pocket Wifi 2 in the middle of road ? 

[davidkang]

best speed which I can get is to change Three.
is it possible ?

[James]

Hi again davidkang,

davidkang wrote:
best speed which I can get is to change Three.
is it possible ?

Thanks for taking the time to test the speed of your device in a different location. 

I'd like to take a look at a few different options for you, which will require me to access a couple of details on your account. I've sent you a PM with instructions on how to send your information through to me, and you can access your PMs by clicking this link. Once you send your info through, I'll be able to go into some more specific troubleshooting and look at some different ways of getting your service up to speed. 

I'm looking forward to speaking with you again, and taking the time to further isolate the issues with your Pocket WiFi.

Kind Regards,

James. 

[davidkang]

Hi James, 

It's been for a while. and it's time to show me some improvement but still it's very slow.

[Bree]

Hey David,

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davidkang wrote:

Hi James, 

It's been for a while. and it's time to show me some improvement but still it's very slow.

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I can understand that this is frustrating for you. We would really like to look into this for you, please email us and we can complete some troubleshooting with you.

Thanks,

Bree