Mobile Broadband

[Maddie]

Hi Ojmillar, 

Can I ask for this to be looked into please. I still have the same issue. Thanks

I apologise for the delayed response, we answer posts in a chronological order and it appears that we have some how missed your previous post. 

Are you trying to access battlefield 3 and fifa 12 via an Xbox? From here I would like to have this issue raised for you, as you shouldn't be having this experience and I would like to have it resolved for you as quick as possible. To do this I'll need you to send me through an email with your account details, as we can't do that in public. 

I've sent you a Private Message advising how and what information to send through. You can access this message by clicking here. Alternatively you can view this message by clicking on the little grey envelope at the top right hand side of your screen. 

I'm confident we will have this issue resolved and I look forward to your email and working with you further. 

Thanks, 

Maddie 

[Ojmillar]

Thanks. I called yesterday in relation to my pocket Wi-Fi only having 2g for some reason and also mentioned this. They provided me a case number of 1-17694601050.

[Charlotte]

Hi Ojmillar,

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Ojmillar wrote:
Thanks. I called yesterday in relation to my pocket Wi-Fi only having 2g for some reason and also mentioned this. They provided me a case number of 1-17694601050.

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Thank you for letting us know. If you'd like us to take a look into this and check on your case number kindly email through to us with the details Maddie's sent to you in a Private Message. 

Otherwise, please keep us updated on the outcome. Or if you have any questions in the meantime please let me know.

Thank you,

Charlotte