Mobile Broadband

[caraj]

my mobile broadband stick suddenly stopped connecting to the internet when in the vodafone sharing dock. was working fine until five days ago. i have tried all troubleshooting and it wont connect. it connects fine in my pc. please help!

[Peter]

What can you tell from the indicators on the R101?  What about the leds on the usb modem?

If the usb modem seems OK, you could try resetting the R101.  Download a copy of the R101 Configuration Guide and check the router setup.

The Vodafone Mobile Broadband Sharing Dock comes with a master reset button that allows you to return it to its factory default state. The master reset button is recessed in a hole on the bottom of the device. You will need a paperclip or similar object to push the button.

➤   Make sure the Vodafone Mobile Broadband Sharing Dock is powered on.

➤   Locate the master reset button on the back of the device next to the label.

➤   Insert a paperclip into the hole and hold the button down for 5 seconds until the LED goes off– this will power cycle the device. Holding the button down for 10 seconds will return the device to its factory default settings. Your list of wireless networks will now show the original default network when you first configured your device.

➤   Connect to the Vodafone Mobile Broadband Sharing Dock again.

R101 support including firmware download and advanced configuration guide

http://www.business.vodafone.com/site/bus/public/enuk/support/10_productsupport/wi_fi_devices/r101/0...

[caraj]

yep i tried resetting it but it doesnt do anything to it at all. the power light is on, the wlan connectivity light is on, the mobile broadband signal strength is strong, the blue light flashes as regular and constant as a lighthouse but it doesnt go solid and the internet traffic light does not light up. i can only get on wifi on an iphone - do i need to borrow someone's wifi enabled laptop to download firmware to fix this? or is something else wrong? thanks so much

[Peter]

A couple of things to try or observe:

Are you connected by wi-fi to the R101?

Put 192.168.0.1 l into browser window, login with password 'admin'

• Check Status - eg 3G not connected; connecting; connected.
• Check Service status - eg 3G; wi-fi
• Check Mobile broadband settings
• (usually automatically setup based on sim)  - Operator; Account type (eg contract); Connect method (eg automatic).
• Check Available networks eg Automatic (umts preferred) 

Devices supported by latest firmware

http://www.business.vodafone.com/site/bus/public/enuk/support/10_productsupport/wi_fi_devices/r101/0...

Firmware update v1.03.09

http://www.business.vodafone.com/download/getFmlDoc.do?docId=51ae3f89-a53e-4bfb-9167-4225e88b0442

[caraj]

yes that page says the mobile broadband is not connected. my iphone is connected to the r101 thru wifi. my settings are all on automatic. i tried to rescan networks and it tells me its scanning... then dialling... then scanning... then dialling... my devices support the latest firmware but i cant download it to my iphone...

[Maddie]

yes that page says the mobile broadband is not connected. my iphone is connected to the r101 thru wifi. my settings are all on automatic. i tried to rescan networks and it tells me its scanning... then dialling... then scanning... then dialling... my devices support the latest firmware but i cant download it to my iphone...

Hi Caraj, 

I can certainly help you with your current connection issues and thank you for going through some trouble shooting with Peter, as this has helped identify that your device is seeing the network it's just not connecting. 

To investigate this further for you I'll need to ask you a few questions; are you a post paid or prepaid customer?  Which USB modem are you currently using and how long have you had it for?

Have you had a chance to try your using your device in another location? This will help determine if the issue is related to your area. 

Can you please try plugging your modem directly into your computer and down loading the latest sharing dock firmware. You can do this by clicking here . This simple troubleshooting will get rid of any glitches that may be causing you this connectivity issue. 

Please let me know how you go and if you have any further questions or concerns. 

Thanks,

Maddie

[caraj]

Hi Maddie and Peter,

I was on a tight deadline so have since forked out for a Telstra wi-fi set up which is working with absolutely no trouble so far.

I REALLY appreciate Peter trying to help when I was all flustered but this was kinda the last straw with this piece of equipment as I had a lot of trouble setting it up and kinda fluked it getting to work at all.

and having to learn through an online forum that my product may have needed an upgrade (this wasn't in any of my guides) also was annoying. and may not have resolved my issue anyway.

thanks for your time

[James]

Hi caraj,

caraj wrote:

Hi Maddie and Peter,

I was on a tight deadline so have since forked out for a Telstra wi-fi set up which is working with absolutely no trouble so far.

I am sorry to see that you could not get a fix for your issue. If you have any other queries, or would like to resume troubleshooting, we are here to help whenever you need us.

Kind Regards,

James.