This is not the first time that I post message to here.
However it didn't help me to improve it.
Always asking me same question see if the device is fault or not.
I tried everyting that I can, but no luck.
It's just service is poor.
Also told me, they had upgrading service in my area.
Didn't change at all.
I also using vodafone mobile phone.
3g is toooo poor as well.
Never works in one time whenever I send the Internet based messages.
I started the conctract for the broadband since March this year, and 12 month contract.
Due to the poor service, do I have to pay the cancellation fee ?
I really need the proper Internet service.
I'm sorry to hear that you are experiencing connection issues, this is certainly not the sort of experience we like to provide for our valued customers such as yourself. I would like to look into your concerns further for you, including looking at options available in relation to your contract and cancellation fee's.
To enable me to do this can you please have a look at our 3 part troubleshooting guide located on our forum here. If the troubleshooting steps in Parts I and II do not resolve your concerns, can you please complete the template in Part III. Once the template is completed can you please copy and paste this back here for me.
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