my issue is still not solved, now i am getting even worse data speeds (10kb/s) in the same place that i used to get at least 28kb/s at. will post a speedtest screenshot if needed.
Will do the troubleshooting steps and post the results here later today
I can see that Sarah has sent you a Private Message with our contact details if you'd like to discuss this further with reference to your account. Posting the results of your troubleshooting will also provide us with some more information about what could be impacting your connection.