Mobile Broadband

[rimjim]

What is wrong with prepaid wifi broadband Internet in my area. Sometimes no signal, sometimes poor  and slow Internet and happening since last week? Page load time takes 5 minutes or sometime doesn't load at all?

[Bruno]

Hi rimjim,

rimjim wrote:

What is wrong with prepaid wifi broadband Internet in my area. Sometimes no signal, sometimes poor  and slow Internet and happening since last week? Page load time takes 5 minutes or sometime doesn't load at all?

Looking at the coverage maps, you should be getting decent 850 coverage and there are no outages or works reported for Oak Park that would be affecting your service. Clearly that's not what you're experiencing, so Id like to get some more information to help me find out what is happening with your service and get it sorted out for you as quickly as I can.

Can you please let me know which model modem you're using (Pocket WiFi 1, 2 or Pro) and how many bars of signal are showing for your connection (and if the icon is showing as E, 3G, H or H+)?  This information will help me understand which network layer you are connecting to and where the issue may be occurring.

If you haven't already, can I also please get you to try connecting your device using the USB cable to see if there is any difference in your connection speeds when using it as a wired device?

I'm looking forward to your response so that I can get this sorted out for you as quickly as possible. If you notice any changes or if you have any other questions in the meantime, please let me know.

Cheers,

-Bruno.

[SJB]

Get out of vodafone as quick as you can,Ive only been with them for 3 weeks with a USB Mobile broadband  and have had slow speeds every late afternoon and night, and sometimes wont connect, what a joke, no wonder they call them Vodafail, lucky ive got the 30 day network guarantee. Im on the process in going to Telstra.

[Bruno]

Hi SJB,

SJB wrote:

Ive only been with them for 3 weeks with a USB Mobile broadband  and have had slow speeds every late afternoon and night, and sometimes wont connect,

I can certainly appreciate your frustration at getting a new device that isn't working the way you need it to.

Ultimately we want you to have a good experience with us and we would really like to help resolve any issues that you're having with your service. 

I can see that Nick is already helping you with your inquiry in another thread here. 

Please let me know if you have any other questions or if there is anything else that I can help you with.

Cheers,

-Bruno.

[rimjim]

You are really lucky my friend. I just recharge my one for 1 year and I don't know how I can leave vodafone and Buy telstra mobile broadband.

Now 4 weeks and I am have no Internet. Lucky If connected then very slow data in Byte or 1 or 2 MByte. Can not load a page.

               Bad Bad Luck

[rimjim]

Hi

    I am using K3571-Z usb device and having 2 bars of signal. Sometimes I get 3g and sometimes HSUPA and its changing very quickly. Data getting in Byte, 1 or 2 MByte and 0 byte its also changing all the time. I even cannot get a page in my browser and after 5 to 10 minutes I get reload message from browser because not enough data to load a single page. Please do something or I will complaint to telco ombudman about this problem because I fill that this a total ripped off.

[Nick]

Hey rimjim,

rimjim wrote:

    I am using K3571-Z usb device and having 2 bars of signal. Sometimes I get 3g and sometimes HSUPA and its changing very quickly. 

I can help you work out what's going on.

The first thing I'd like to do is take a look at the coverage in your area, to see what frequency the network runs on. We run three different frequencies- 2100MHz and 850MHz in most areas, and 900MHz in regional areas.

Some devices work on all of those frequencies, whilst others only operate on 1 or 2 of them. The K3571 works on only the 2100MHz and 900MHz networks.

It would be great if you could let me know your postcode, so that I can check our Coverage Map to see which frequency is strongest in your area. You can check out the coverage map yourself if you like, by following this link. 

You can also enter the name of your specific modem in the Coverage Checker, and it will narrow down the frequencies that display on the map to the ones compatible with your device.

Additionally, it would be great if you could let me know if the time at which you're trying to access the net from your USB modem has an affect on your speeds i.e. do your speeds get slower at a particular time each day?

Please let me know. I'm keen to work with you to find a solution.

Thanks,

Nick