Mobile Broadband

[Bruno]

Hi Beth,

bethlouise2 wrote:

When I switch the pocket wifi to 3G only mode, it still goes onto the H network sometimes. 

It does work a bit better when connected via usb, but not reliably.

Thanks for letting me know how you went with the troubleshooting steps that I suggested.

If your device is still having the same issues, then the next step is for me to get our network team to take a look at why you are unable to access data when you're on H.  Based on the results of their investigation, I can then see what needs to be done to get this fixed for you.

I'll need to get some more specific information to have the investigation done for you, so I've sent you a private message with my contact details. You can get to your private messages by clicking here.

Once I've received your email with the information that I've requested, I will be able to get this sorted out for you as quickly as possible. In the meantime, please let me know if you have any other questions.

Cheers,

-Bruno.

[the6ofus]

Mine keeps going to H network too and when I get on my wifi from home it comes up with disconnected and connecting..... I have restarted phone and taken battery out and reset phone and restarted my home wireless broadband. It says signal fair or poor then wifi says disconnected connected off and on...

Please help!!

[Sarah_C]

Hi the6ofus,

Seeing 'H' on your phone stands for HSPA, and is completely normal.

the6ofus wrote:

Mine keeps going to H network too 

HSPA is a faster extension of 3G so you should be experiencing a slightly faster download and upload speed. You can view more information about the 'H' frequency here. 

the6ofus wrote:

when I get on my wifi from home it comes up with disconnected and connecting..... 

Just to confirm, are you experiencing the 'disconnecting and connecting' message on your Pocket WiFi when you are connected to 'H', or when 'H' isn't displayed? Is the same thing happening on your phone too? Can you please let me know how long this has been happening for?

If the same thing is happening on two different Vodafone devices, there may be a problem with the network in your area. I'd like to check for listed issues in your location, so can you please let me know the suburb and post code this is happening in? 

the6ofus wrote:

I have restarted phone and taken battery out and reset phone and restarted my home wireless broadband.

Switching your device OFF/ON and pulling the battery out is certainly a great troubleshooting step to reset the connection between your device and our network. We have some additional steps on our website here, could you please run through these and let me know how you go? It would also be great if you could post your answers to part III A and B back to me in your reply.

Once I know a bit more information, I'll be able to investigate and troubleshoot further if necessary.

Regards,

Sarah.

[Aethir]

Here's the thing... this thread is what, 2 years old? and this problem *still* occurs. Regularly.

The moment it decides to switch to HSPA - everything internet either dies, or lags to hell. The only way to get my connection back to anything remotely useful - asides wait and hope - is to manually reset the modem. Flushing the DNS cache, all smoke and mirrors, does nothing. Forcing the modem to 3G only does nothing - even when you do find the secret key to changing the option, it will *still* switch to HSPA and kill your everything.

This is not an intermittent network fault. This is a several times every day occurrence which has been going since day 1 - so far I've personally tolerated it for ~6 months, but my patience is running incredibly thin.

To pre-empt the bland redirection to troubleshooting tips:

My suburb/postcode is 5019; Semaphore SA. The network is not having outages.

My problem I've already stated.

It's not a phone, it's a wi-fi modem - and no-one else I know is silly enough to rely on Vodafone, so I can't just 'try my SIM in a friend's device'.

It happens at ANY hour, day or night.

It has been occuring since purchase.

MANY Vodafone customers are complaining about it - STILL.

In all honesty if this problem is not resolved - quickly - I will have no other recourse but to consign my mobile broadband to the same abyss as my previous Vodafone product, upon which point I will wash my hands of the company, and do my utmost to dissuade friends and family from ever dealing with you in future.

[Bruno]

Hi Aethir,

Aethir wrote:

The moment it decides to switch to HSPA - everything internet either dies, or lags to hell. 

Your modem is detecting HSPA and switching because it thinks that you'll get better performance. The most likely reason that  your connection becomes un-useable once you move to H will be because of your specific location (if you're on the edge of HSPA service rage).

I want to understand which network layers you're connecting to, so that I can give you more specific information and advice. Can you please let me know which model of Pocket Wi-Fi you're using? I can also see that there were upgrades being made to the network in your area, which were completed yesterday. Have you noticed any changes in the modem performance since you posted? 

[Aethir]

Bruno;

I know why it switches networks - the frustration with that is that the modem wilfully ignores the "3G Only" setting and as a consequence I still get trapped in the limbo hell that exists between HSPA and 3G.

Device-wise, it's a Pocket Wifi R205.B.

If upgrades were completed 'yesterday' then shouldn't that be reflected on the Vodafone Network pages? Because when I look, I see upgrades completed in Oct 2011, but absolutely zero about anything at all after that date...

...as for whether this so-called upgrade rectified the problem - nope, not at all.

I had to reset my modem just to finish posting this.

[Bruno]

Aethir wrote:

Device-wise, it's a Pocket Wifi R205.B....as for whether this so-called upgrade rectified the problem - nope, not at all. I had to reset my modem just to finish posting this.

I've just replied to your post in another thread with some more information. You can get to my reply by clicking here.

In the interest of getting this sorted out as quickly as possible for you, it will be easier to keep the conversation in one place, so that we're not doubling up and can answer you sooner.

[naikmichel]

PROBLEM like all of you!

I bought this Pocket Wifi 3 days ago and it's just so annoying!!! I live in  Sydney CBD (World Tower), this pocket wifi is most of the time coonect on "H", sometime switches to 3G but more often than not switches to Edge "E" and become unsuable again!!! So I restart it (Did that about 15 times since this morning cos it keeps switching to "Edge" automatically and not receiving data.

After restarting it it connects back to "H" or "3G" and it will load webpages.....then randomly it switches back to Edge and cuts off all data.

As I see im not the only one with the problem!!! It's not a problem of reception as im in the middle of Sydney and there's full network coverage, the battery is full.

The only thing that fixes the connection is when I restart it. Im getting sick of doing that 20 times a day!!!

I went into the setting http://pocket.wifi  and tied to Force it to stay in 3G mode but it still goes back to "H" mode and then switches to Edge and disconnects all data. This thing is insane!!

I tried to flush the cache like somebody suggested and that fixes it for 30 mins and then it switches back down to Edge and cuts off the data again. WTF?

[Alana]

Hi naikmichel,

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naikmichel wrote:

I bought this Pocket Wifi 3 days ago and it's just so annoying!!!

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You've made an excellent choice picking up a Pocket WIFI so it's definitely a shame that you're facing the issues that you are.  The good news is that you've come to the right place and I'll be more than happy with your permission to take a closer look into what's causing these for you.

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naikmichel wrote:

this pocket wifi is most of the time coonect on "H", sometime switches to 3G but more often than not switches to Edge "E" and become unsuable again!!!

---

The H and 3G on a Pocket WIFI indicate when data is being sent and received through your modem.  When the modem sits as 3G the session is connected but the data is on idle (this happens as an example when you've finished loading a website and are just browsing).  H will appear when data is being sent and received through the modem.

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naikmichel wrote:

After restarting it it connects back to "H" or "3G" and it will load webpages.....then randomly it switches back to Edge and cuts off all data.

---

To get a better idea of when and why you're finding your data drops out I do have a couple of questions.

Firstly, are you finding that the connection drops pretty much within the same time frame or does the drop outs occur randomly?

I also recommend having a read of the support article I've included here.  This will give you some handy tips that you can try with your modem to help pin point what exactly is occurring.

I'm keen to see this sorted for you.  If you have any other information about what you're noticing with your data connection let us know and we'll gladly take a look into things further for you.

[naikmichel]

Yes I've looked at your Support Article....it doesn't fix the problem. There's obviously a Firmware/Software issue with the Huawei Pocket Wifi unit as everyone is having the same problems for the past 2 years this this thread started!!!

This should have been fixed by now...we are wasting money and its not good so start talking to Huawei and get them to fix their connection issues or fix the Vodafone networks issues in the center of Sydney.