Mobile Broadband

[michellec]

Dear Vodafone,

it would be helpful if the networking teams in Australia don't hide behind a text message, leaving us days later, to constantly call and feel the need to get frustrated with the Indian call centres when it is hardly their fault nor in their control.

They are HUMAN BEINGS who deserve better than to have to take the heat for what is happening here..is this the lesson we get from globalisation..to send our dirty work OS?

[Millie]

---

michellec wrote:

Dear Vodafone,

it would be helpful if the networking teams in Australia don't hide behind a text message, leaving us days later, to constantly call and feel the need to get frustrated with the Indian call centres when it is hardly their fault nor in their control.

They are HUMAN BEINGS who deserve better than to have to take the heat for what is happening here..is this the lesson we get from globalisation..to send our dirty work OS?

---

Hi michellec,

We have a few different Network related teams that are based in both Australia and in Mumbai. Each of the different departments have a multitude of roles with varying responsibilities. Your call is taken by the person who is most qualified to assist with your query - regardless of their location. 

Thanks

Millie

[michellec]

Please don't placate your disgruntled customers with Vodafone SPIN.

The last poor fellow told me to 'collect 5 numbers of other disgruntled customers and immediately go to my nearest

Vodafone store and report the fault'...this was after 10 days of constantly reporting the fault.

My partner was originally from India..I know how it all works from both ends.

They are not the 'most qualified' ..they are the CHEAPEST globally.