Mobile Broadband

[grandalf]

Hello There

We run our workplace at oxenford on the goldcoast via currently a usb mobile stick with vodafone.
Recently up untill the 16th of august 2012 all was fine speeds usually about 200k min 150k.
After the 16th of aug, signal was totally intermittent, sometimes on for a bit then off sometimes you would
get signal but then no internet up it, other times if you can connect for say 15 minutes then if you tried to
webpages comming up as slow as dial up speed.! Barly 8-12kps.
Other times the modem currently gets no signal at all. (Red) Like someones disconnected the antenna!.
This has been the case there since the 16th aug when you switched to the 850 mhz network.
What has this got to do with the data connection there? totally unacceptable simply not useable there right
now at all. Postcode 4210. It this going to be rectified shortly so we can get back to normal?
If you were going to change things could you at least notified people about the changes?

[Nick]

Hi grandalf,

grandalf wrote:

We run our workplace at oxenford on the goldcoast via currently a usb mobile stick with vodafone.
Recently up untill the 16th of august 2012 all was fine speeds usually about 200k min 150k.

I'd like to work with you to find out what's going on.

To help me work out what's going on, it would be great if you could let me know a few more details.

Firstly, could you please let me know which model of USB modem you are using? I want to make sure that the device you are using has the best possible compatibility with the network in your area.

As the device was working fine before, I don't believe that it's faulty, however, there may be a USB modem or Pocket WiFi available which would help to bring an improvement in your connections stability and speeds.

It would also be great if you could please test the SIM from your USB modem in a phone or other mobile device. This can help to work out if the modem you are using is the best for your area. If your SIM works fine in a phone, then we can look at the differences between the phone and the modem, which will help us work out the best option for you.

grandalf wrote:

This has been the case there since the 16th aug when you switched to the 850 mhz network.
What has this got to do with the data connection there? If you were going to change things could you at least notified people about the changes?

The 850MHz layer of the network was switched on last year, and it been running alongside the 2100MHz network ever since, so that's definitely not the problem.

Please let me know a it more about your situation, so I can help you find a solution.

Thanks,

Nick

[grandalf]

Ok ill test the usb sim in another modem stick and get back to you.

The modem model currently im using is a :- mf190 usb modem from three,

Also at carrara we have another 3 usb modem e122 and it seams to

be working ok there. Bit obviously different tower at oxenford.

ie: The tower previously at carrara was telsra now its vodafone au.

The one at oxenford was always vodafone au as far as i know.

Also note; Both places oxenford and carrara after the 16th aug the data was virtually no existant

but the carrara one seams to have come back now after 2-3 days back to normal but again the

oxenford one never returned a snails pace there currently now.

As above ill get back to you after i test this tomorrow.

[grandalf]

Ok ive now tested the sim and another modem the e122 at oxenford and have found 

no difference. If you connect there, sometimes at random i found again today the pages may come in relitivly

fast almost as before for about 2-3 minutes and then they slowly go back to slower and slower speed,

If you you do also leave the modem connected there for say 15 - 20 minutes unattended it sometimes as well

says that you are still connected on the net according to windows, but all you ever get it then when trying to

get pages after that is connecting or website found waiting for repply but then it sits there for ages and then

again times out or just simply fails to come up. Only way to get a page to come up again is to power of

the connection unplug and reconnect again then pages come up for a bit. Its almost like the modem now

wont authentificate properly there and so the connection becomes unstable and virtaully disconnects.

From what i can see both modems (mf190 usb) + ( e122 usb)  are 850mhz or faster approved so there should be no problem. We have three computers there at oxenford xp vista and win7 all do the same thing.

[Kirsty]

Hi grandalf,

---

grandalf wrote:

Ok ive now tested the sim and another modem the e122 at oxenford and have found 

no difference. If you connect there, sometimes at random i found again today the pages may come in relitivly

fast almost as before for about 2-3 minutes and then they slowly go back to slower and slower speed,

If you you do also leave the modem connected there for say 15 - 20 minutes unattended it sometimes as well

says that you are still connected on the net according to windows, but all you ever get it then when trying to

get pages after that is connecting or website found waiting for repply but then it sits there for ages and then

again times out or just simply fails to come up. Only way to get a page to come up again is to power of

the connection unplug and reconnect again then pages come up for a bit. Its almost like the modem now

wont authentificate properly there and so the connection becomes unstable and virtaully disconnects.

From what i can see both modems (mf190 usb) + ( e122 usb)  are 850mhz or faster approved so there should be no problem. We have three computers there at oxenford xp vista and win7 all do the same thing.

---

Thanks for running through the troubleshooting with us - it really helps me to determine the next best step in resolving this issue with you. As you're having issues with multiple devices and computers, I'd like to have our Network Team investigate for you. 

I'd like to have the team give you a call to discuss and resolve the issues you're having, but we can't discuss your personal details here in our Community. Will you please send an email with this info to online.help@vodafone.com.au using subject field 435CKJNI, so I can start this process for you?

I'm looking forward to getting this sorted with you quickly, and your service back up and running as soon as possible.

Thanks,

Kirsty.